Senior Application Support Engineer

2 months ago


القاهرة, Egypt Giza Systems Full time

The Role
**Requirements**:
**Personal Skills**: - Maintain ownership and manage support case from start to finish - Lead technical operations for an innovative - Work on multiple linux OS installations and customer upgrades. - Resolve network with vendor. - Target specific issues and assist with resolution in the Linux/Devops environment. - Train junior staff. - Responsible for troubleshooting and resolving customer issues related to the installation, configuration, performance, functionality, or compatibility of a product or service. Technical Skills: - Database administration. - Product support and administration. - Monitoring tools awareness. - Coaching skills. - Linux. - Dev/ops tools. - Networks. - Ability to write and execute scripts, queries, or commands. - Ability to read and understand code, logs, errors, or traces. - Soft skills such as communication skills to communicate clearly and professionally with customers and other stakeholders using various channels. - Problem-solving skills to analyze and troubleshoot complex and diverse issues. Education: - B.Sc. in any discipline and an advanced degree is a plus.
About the company
Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the telecoms, utilities, oil and gas, hospitality and real estate among other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 1000 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Doha, Nairobi, Dar-es-Salaam, Abuja, Kampala and New Jersey, allowing us to service an ever-increasing client base in over 40 countries.



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