Fixed Term Customer Experience Associate
1 week ago
Our** Customer Experience FinRoll (Finance and Payroll) team** is looking for a **detail-oriented** and **motivated **individual to join us as a **Customer Experience Associate**. In this role, you’ll be the **go-to person** for **handling invoicing** and **payroll questions**, ensuring our clients and talents have an exceptional experience.
If you love **solving problems**, have s**trong analytical skills** with a **passion** for **delivering excellent customer service**, then this is the role for you This is an exciting chance to join a dynamic team and play a key role in our company’s growth and success.
**What you’ll do**:
- Respond to client inquiries about invoices, thoroughly investigating each situation to find a solution.
- Collaborate with cross-functional teams to resolve financial discrepancies.
- Identify and report invoice errors, proactively addressing root causes to prevent future issues.
- Offer expert support to talents (our clients' employees) on payroll questions.
- Create and maintain thorough knowledge documentation for your assigned payroll regions.
- Take ownership of customer requests, ensuring timely and satisfactory resolution.
- Deliver exceptional customer service, building trust and strong relationships with clients and talents.
- Advocate for customer needs internally, driving continuous improvements in processes.
**What we're looking for**:
- Excellent written and verbal communication skills in English.
- Experience in a client-facing role, ideally in a remote environment.
- Strong analytical and problem-solving skills, with an aptitude for working with data and numbers.
- Passion for delivering outstanding customer service and fostering strong relationships.
- Ability to work independently and proactively, with a results-oriented mindset
**What we offer**:
- As a remote and distributed team, you can do your best work from anywhere you are the happiest
- Trust-based work - organise your own schedule. We want to celebrate results, not hours spent working
- WorkFlex - easily workation from your dream destination
- Well-Being Day - a dedicated day off to disconnect and recharge
- Subsidised gym membership subscription
- Training and development allowance
- Opportunities to get to know some of your colleagues at our offices
- Regular virtual events and annual team meetups
- _Some benefits may vary due to local laws and regulations._
**Who we are**:
We are WorkMotion, an Employer of the Future.
By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.
What's great about being part of WorkMotion is that we practice what we preach - we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.
- ** WorkMotion is an equal opportunity employer, committed to fostering an inclusive environment that embraces individuals of diverse backgrounds, genders, sexual orientations, disabilities_
-
Docucare Associate
2 weeks ago
القاهرة, Egypt Xerox Full time**PURPOSE OF ROLE** A DocuCare Associate provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices. Objectives of position are to deliver operational excellence (in line with the contract Statement of Work) and customer service interface. The position is an associate delivery operations...
-
Real Estate Customer Service
3 weeks ago
القاهرة, Egypt IDS Full timeCustomer Service For Real Estate Company In Cairo - Fixe Shift From 10 to7 pm and 2 days off - Highly Graduations - Location :Abbasia - English level :A2 - Net Salary 5500 Le **Job Types**: Full-time, Contract, Internship Pay: From E£5,500.00 per month
-
Manager - Fixed Assets
2 weeks ago
القاهرة, Egypt Al-Futtaim Full time**Job Requisition ID**:164969 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more...
-
Customer Service Associate
2 weeks ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time**What qualifications do we need from you?** - Minimum age: 18 years old - Have the right to work in Egypt - Minimum qualification of a high school degree - Passed - Strong communication skills in [English & Arabic] (both written and oral fluency) - Experience working with a computer - The availability to work varying shifts from Monday to Sunday within our...
-
Staff Techops
2 weeks ago
القاهرة, Egypt Sumerge Full timeSumerge’s Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers’ desires by exploring new technology areas, products, and multi-technology solutions. The Support team takes our deep technical expertise and tailors proficient solutions according...
-
Fixed Wireless Access Ce Data Analyst
1 week ago
القاهرة, Egypt Vodafone Full time**What you’ll do**: - Role purpose: - Fixed Wireless Access network quality assurance and customer experience Sr. Analyst lead role to develop FWA network quality indices and performance measurements for home wireless customers. Maintain VF-EG leadership position in fixed market, drive insights and smart care solutions. - Key accountabilities and...
-
HR Generalist
3 weeks ago
القاهرة, Egypt Coca-Cola Full time**Position Overview** The role of the HR Generalist is to support the Senior Manager, People & Culture to ensure the effective implementation of Company HR Strategy and Policies and Procedures onsite. It assists in sustaining a positive work environment by developing trust based relationships with associates and managers in order to deliver key HR...
-
Partnerships Associate
3 weeks ago
القاهرة, Egypt FreePL Full timeAt FreePL, you will be an integral part of a small team that is currently on a mission to build something big from the ground-up. You will need to be comfortable with ambiguity and fast pace, have an entrepreneurial mindset, a can-do attitude and will be expected to take ownership of your work and be comfortable making decisions and solving problems...
-
Supply Chain Customer Service Senior Associate
3 weeks ago
القاهرة الجديدة, Egypt PepsiCo Full timeOverview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our...
-
Customer Experience Specialist
3 weeks ago
القاهرة, Egypt Agoda Full time**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
-
Fixed Nw
2 weeks ago
القاهرة, Egypt Vodafone Full time**Key Accountabilities & Decision Ownership**: - To lead & deliver all enterprise customers implementations & connectivity of fixed enterprise connections. - Supervise the enterprise customers Deployments team from both [Technical & Behavioral] points of view. - Prepare all [ Technical / Non-technical] Trainings for the staff under his supervision. -...
-
Customer Support Specialist
2 weeks ago
القاهرة, Egypt Teleperformance Full time_Teleperformance is hiring for a #New_Launching_Account, we are looking for experienced people in the B2B field to join our new account representing one of the leading IT corporation all over the world._ **Requirements**: Fluency in English is a MUST (Level B2) Ready to start immediately Not less than 6 months experience in B2B or B2C Flexible with Fixed...
-
Extended Term Consultant
2 weeks ago
القاهرة, Egypt World Bank Group Full time**Extended Term Consultant** Job #: req30668 Organization: World Bank Sector: Other Grade: EC1 Term Duration: 1 year Recruitment Type: Local Recruitment **Location**: Cairo,Egypt; Amman, Jordan Required Language(s): English & Arabic Preferred Language(s): Closing Date: 12/31/2024 (MM/DD/YYYY) at 11:59pm UTC Description **Background** MNC03 is the country...
-
Customer Experience Manager
1 week ago
القاهرة, Egypt Community Phone Company Full time**Community Phone** At Community Phone, we believe that everyone deserves access to reliable and affordable communication services. We're a mission-driven company, committed to providing exceptional landline service that keeps our customers connected to what matters most - starting with our seniors who deserve a landline service that doesn't just connect...
-
Customer Service Associate
3 weeks ago
القاهرة الجديدة, Egypt Nok Human Capital Full timeWe are urgently hiring cs associates for a *2-months* campaign in a well-known e-commerce company. **Requirements**: 1- English level B1+ - C1. 2- should be okay with 24/7 rotational shifts. 3- Graduates only. Pay: E£9,800.00 - E£11,300.00 per month
-
HR Service Delivery Associate
1 week ago
القاهرة, Egypt Envision Employment Solutions Full timeEnvision Employment Solutions is currently looking for a Service Delivery Associate - Mobility and Assignments for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Associate - Mobility & Assignments, you will play a crucial role in executing the day-to-day operational activities of the end-to-end...
-
Associate Consultant Intern, 2025
2 weeks ago
القاهرة, Egypt Mastercard Full timeOur Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...
-
Customer Support Representative
1 week ago
القاهرة الجديدة, Egypt Teleperformance Full time**Salary**: - 14000 l.E **Requirements**: - Fluent English Level (B2) - Flexible with working fixed shifts and working at New Cairo - Typing Speed must be not less than 40 WPM - Graduates ONLY (with at least 6-9 months experience in Customer Service) **Benefits**: - Morning Shift. - Location New Cairo. - Transportation provided. - Medical & Social...
-
HR Assistant, People Experience
7 days ago
القاهرة, Egypt Souq.com for E-Commerce LLC Full time1+ years of human resources experience - High school or equivalent - Excellent knowledge of Microsoft Excel At Amazon, we pioneer. We also treat every single day like it’s day one. And we never sit still while we do it. Are you up for crafting solutions and solving tomorrow’s problems today? Then we have the opportunity for you! The HR Assistant role...
-
Associate Consultant, Launch Program 2025
1 week ago
القاهرة, Egypt Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...