Fixed Nw

**Key Accountabilities & Decision Ownership**:

- To lead & deliver all enterprise customers implementations & connectivity of fixed enterprise connections.
- Supervise the enterprise customers Deployments team from both [Technical & Behavioral] points of view.
- Prepare all [ Technical / Non-technical] Trainings for the staff under his supervision.
- Deliver all Fixed Customers Connections of all types [ High Bandwidth TX, MW & WIMAX)
- Ensure that all the team members [Engineers & Technicians] have the required technical knowledge and have a very good communication skills to perform their jobs as per the company policy.
- Contribute to all interdepartmental meetings belongs to enterprise customers issues or plans.
- Enterprise Customers management:

- Ensure all customer requests are done within the agreed service level agreement.
- Ensure smooth and quality system/service handover from the projects by being the main driver of acceptance testing on behalf/and with the customers.
- Manage escalations related to operational issues.
- Ensure customer satisfaction at all contact points.
- Utilizes the resources of the deployment team and minimizes the CAPEX and OPEX spending.
- Ensure that all processes and SLAs are properly set to serve our internal and external customers with speed and simplicity.
- Communication / Staff management
- Reporting and escalation of any problems during implementation due TE or any stakeholders to upper-level management.
- Communicant in cross function groups and committees as may be required to handle cross projects or issues.
- Track performance of own staff and ensure on time task delivery.
- Enhance staff technical and personal skills through planning for appropriate training.
- Meet with own staff as a group and as individual to follow up on work in hand, give directions and feedback.
- Update and follow-up on the time schedule of project to ensure that the job is finalized within the planned time frame.

**Core Competencies, Knowledge, and Experience**:

- Minimum of 10 years’ experience in fixed customers connections and Active Network deployments and 5 years in Network infrastructure deployments.
- Good Project Management Skills & Experience in handling large projects.
- Full understanding of customer demands/needs and flexibility to exceed customers’ expectations.
- Work in harmony with Agile practices
- Creative thinking to provide out of the box solutions.
- Good Stakeholder management capabilities
- Good interpersonal & communication skills
- Self-motivated and high time management ability.
- Ability to work well under pressure.
- Ability to learn and self-study.
- Excellent vendor management ability

**Must have technical / professional qualifications**:

- B.SC. in Electrical Engineering majoring in Communication and Electronic Engineering.
- Problem solving and decision-making ability.
- Excellent knowledge and experience in Fiber implementation
- Experience in passive network setup, preferably FTTH