Specialist Key Accounts Operations

6 months ago


مصر, Egypt Delivery Hero Full time

About the opportunity

We are seeking a** **Specialist Vendor Operations - Key Accounts** to join our dynamic team and contribute to our expanding endeavors. He/she will be accountable for the day-to-day activities and supporting the local Operations Manager & Key Account Managers in the execution of priorities and tasks for key accounts. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked If you possess leadership qualities and are seeking a fresh challenge, an opportunity awaits you within our international workplace.

**What’s On Your Plate?**
- Own key account on-boarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
- Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
- Actioning vendor changes i.e. opening hours, contact numbers, assortment
- Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates
- Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
- Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
- Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
- Provide operational oversight on vendors' performance
- Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
- Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
- Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
- Collaborate with other VCs within the market and across the region for best practices and lessons learned
- Consistently able to priorities by focusing on high-impact/critical tasks and multi-task
- Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
- Communicating key trends, opportunities and issues effectively to local operations managers and key account managers

**What Did We Order?**
- Strong vendor operational knowledge
- Ability to document processes and guidelines
- Ability to work with data and highlight key insights
- Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
- Ability to build relationships, motivate peers and manage upwards
- 3+ years experience in an operational role
- Understands grocery operations
- Ability to build relationships, motivate peers and manage upwards

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide



  • مصر, Egypt Talabat Full time

    We are seeking a Specialist Vendor Operations - Key Accounts to join our dynamic team and contribute to our expanding endeavors. He/she will be accountable for the day-to-day activities and supporting the local Operations Manager & Key Account Managers in the execution of priorities and tasks for key accounts. Main point of contact for vendors ensuring any...


  • مصر, Egypt DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...

  • Key Account Manager

    6 months ago


    مصر, Egypt Dubizzle MENA Full time

    Bayut & dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for...

  • Key Account Manager

    7 months ago


    مصر, Egypt IQVIA Full time

    **Overview**: Build and foster strategic client relationships & engagements in life science sector, driving revenue growth through identifying added value solutions to our clients through the effective use of IQVIA's offerings. Operate in accordance with management guidance while developing expert knowledge and skills to excel in assigned...


  • مصر, Egypt Delivery Hero Full time

    About the opportunity **About the role** At Talabat, the role of the Sr. Key Account Manager will play a key role in driving growth, fostering relationships, and ensuring the success of key accounts. You will be responsible for ensuring the success and satisfaction of our partners, driving revenue growth, and contributing to the overall success of...

  • Key Account Manager

    6 months ago


    مصر, Egypt Delivery Hero Full time

    About the opportunity **Role Summary**: We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their...

  • Key Account Manager

    6 months ago


    مصر, Egypt Bel Group Full time

    **Purpose of the Role**: Define and implement the key account strategy, in line with Bel Egypt sales and marketing strategy in order to achieve volume, profit, market share and channel goals. **Main Accountabilities**: - Build and keep sustainable relationship with key accounts, based on Bel Principles, to support and influence their decision making on Bel...


  • مصر, Egypt Bel Group Full time

    **Purpose of the role**: Oversee and manage key accounts and foster strong relationships with strategic customers to achieve sales targets, Modern Trade channel growth and maximizing profitability. **Main Accountabilities**: - Create and implement customers’ strategic plans considering all levers of growth: commercial agreements, marketing actions,...

  • Key Account Executive

    6 months ago


    مصر, Egypt Lazaro Scent Full time

    Are you a driven and results-oriented sales professional? We are looking for a talented and experienced **Key Account Executive** to join our team. In this role, you will be responsible for developing and maintaining relationships with our most important clients. Job Responsibilities: - Serve as the lead point of contact for all customer account...


  • مصر, Egypt The Coca-Cola Company Full time

    Job Summary: The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient...

  • Accounting Specialist

    6 months ago


    مصر, Egypt UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Graduate in any domain - Advanced level of English and minimum B2 level for Italian Language, C1 preferred - Would be willing to work...

  • Brand Specialist

    6 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers - Graduate in any domain - Advanced level of English and minimum B2 level for Spanish Language, C1 preferred - Would be willing to work...


  • مصر, Egypt Delivery Hero Full time

    About the opportunity We are looking for a** Senior Key Account Manager** to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very...

  • Key Account Manager

    8 months ago


    مصر, Egypt L'Oreal Full time

    Contribute to thecommercial vision by sharing account perspective, risks and opportunities. - Build, accurately forecasts and achieve the account results: turnover, market share, profit. Plan all growth driversaccordingly. - Prepare and lead the account negotiations, escalating when relevant. Build the action plan to implement the division andchannel...

  • Key Account Manager

    7 months ago


    مصر, Egypt LOriental Full time

    Are you ready to indulge in a tantalizing career opportunity where you can ignite your passion for sales? LOriental, the epitome of high-end catering services, is seeking an ambitious and dynamic Key Account Manager to enthrall our corporate clients with exceptional culinary experiences. As a Key Account Manager at LOriental, you will be the embodiment of...

  • Key Accounts Manager

    6 months ago


    مصر, Egypt BASF Egypt LLC Full time

    **KEY OBJECTIVE OF THE ROLE**: Improve effectiveness and business performance with key accounts by implementing enhanced key accounts concepts. **OPERATIONAL RESPONSIBILITIES**: - Responsible for Key Account Management in territory- Capture customer situation and needs- Provide forecast and analysis of targets and achievements.- Sales management for Target...

  • Operations Specialist

    6 months ago


    مصر, Egypt Dawarha Full time

    **About us**: Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing company,...

  • Key Accounts Manager

    7 months ago


    مصر, Egypt Taager Full time

    **About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...


  • مصر, Egypt CrossWorkers Full time

    **Customer Operations Specialist for an Egyptian customer** **Title**:Customer Operations Specialist** **Industry: Fintech** **Position Type: Full-Time** **Location: Sheikh Zayed** **About the job**: We are seeking an enthusiastic and dedicated customer service/operations specialist to enhance our customer experiences. You will be tracking all points of...