Senior Customer Success Specialist
2 days ago
**Summary**
**Responsibilities**
- Develop and implement a well-planned customer onboarding program to ensure the client’s understanding of all the company’s products and services
- Develop and implement different activities and plans to ensure that our new clients are using the product effectively and efficiently
- Analyze data of customer usage to identify the best customer success practices
- Create and implement a work plan for the customer by utilizing product features based on the customer’s work style to increase product usage
- Address the customer’s complaints, suggestions, and requests to reach customer satisfaction
- Provide product support service to customers using different channels in a timely manner
- Develop and maintain smooth and strong relationships with customers to increase loyalty and retention
- Follow up on customers’ contract renewals to maintain a sustainable customer retention rate
**Qualifications & Work Experience**
- 2-3 years of relevant experience
- Bachelor’s degree in any field
- Knowledge of the practices of the customer success field
- Proficiency in MS Office, especially PowerPoint
- Knowledge of e-learning software is an asset
**Behavioural Competencies**
- Excellent verbal, written, and interpersonal communication skills
- Customer service oriented
- Self-driven, dynamic, and proactive
- High computer literacy and ability to learn new software
- Problem-solving and decision-making skills
- Planning skills
- Shows initiative
- Strong time management skills, organizational skills, and the ability to multitask
- Analytical skills
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