Services Account Manager
7 months ago
**Job Title**: Services Account Manager
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
**In this role, you have the opportunity to make life **better.**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You will report to the’ District Manager in North Africa and work closely with a team of passionate and enthusiastic Account Managers and Service professionals, responsible for selling and servicing of medical equipment. More broadly, you will be working as part of the Philips Healthcare team and have daily interactions with internal stakeholders from across the business.
**You are responsible for**
- Acting as a single point of contact for customer accounts for Philips Service product portfolio.
- Preparing the tactical account plan in line with account strategy in the region and implements the sales strategy.
- Responsible for filling the funnel management tool (SFDC).
- Accountable for achieving budgeted sales volumes, prices and profit margin and sales forecast at a specified number of customers and accountable for managing the sales orders.
- Coordinating internal and external resources to obtain objectives involving local sales force and marketing support.
- Contributing to the development and implementation of local marketing strategies.
- Systematically analyzing and reporting of sales results, expectations, market, competition and trends.
**You are a part of**
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
**To succeed in this role, you’ll need a customer-first attitude and the **following.**
- Bachelor-Degree, preferably in biomed-engineering or equivalate study, MBA is an advantage.
- Life cycle, Upgrades, replacement of end-of-life experience is advantage.
- Excellent communication skills in English
- Fluent in local language (Arabic)
- Presentation skills
- Customer-centric and result oriented professional.
- Excellent internal and external stakeholder management
- Strategic, long-term thinking and planning but also operationally driving the daily business.
- Ability to translate customer strategies, building relationships and opening doors.
- Passion to win/achieve sales targets by setting up account plans.
- Inspire, share, and motivate Sales Team Colleagues
- Ability to work with cross functional teams and under pressure.
- Energetic, dynamic, and self-motivated, enthusiastic, and effective as a team player.
**In return, we offer you**
A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines
**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed fo
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