Account Manager
3 weeks ago
Envision Employment Solutions is currently looking to hire an Account Manager for one of our partners, a multinational financial services company.
**Summary**:
Reporting to the Country Manager, the Account Manager is responsible for providing client management service to the company's customers in the assigned sector/region on a regular basis.
The primary purpose of the Account Manager is to retain existing clients, drive profitability and grow the business within the assigned portfolio of client accounts.
**Responsibilities**:
- Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.
- Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
- Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
- Responsible for the retention of the account.
- Serve as escalation point for account issues.
- Maintain awareness of the company's competition.
- Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
- Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
- Maintains ongoing communication with clients.
- Initiates actions to meet clients’ needs (being pro-active).
- Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
- Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
- Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
- Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
- Be a trusted partner supporting the relationships with the company's International customers.
- Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
- Provide input and participate in new product development.
- Conduct progress meetings with relevant accounts.
- Effectively understanding and exploiting new opportunities.
- Managing client stakeholder expectations.
- Client Retention Rate.
- Client Satisfaction Index.
- Successfully transitioning new accounts.
- Perform other duties as requested by the company.
**Requirements**:
- 6+ years of experience in account management in the payments industry or similar aspects of financial services. Middle East experience highly desirable.
- Must have prior customer service experience.
- Proven account management experience dealing with high net worth clients.
- Cards System & Product Knowledge.
- Excellent English language skills, French and/or Arabic highly desirable.
- Outstanding interpersonal, leadership and team working skills.
- Outstanding communication skills - both verbal and written.
- Strong cultural awareness and knowledge.
**Benefits**:
- Bonus
- L&D Opportunities
- Family Medical insurance
- Employee life insurance
- Transportation
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