Level3 Cisco Collaboration Expert

**About the role**: - Troubleshoot, identify and resolve Video & IPT (Cisco) Incidents. - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s incidents via electronic case management system. - Liaise with higher level support for incident escalation and resolution. - To keep management informed of any...

**votre rôle**: Present connectivity development in the BUILD of Cisco SDWAN connectivity services in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test...

Present connectivity development in the BUILD of connectivity services (VPN, Internet) in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test the...

**About the Role**: **We are seeking an experienced Voice and Collaboration Engineer to design, implement, and manage robust IP Telephony & VOIP solutions based on Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact center Express (UCCX), Cisco Unified Communications Manager Express, Video, Voice Gateways / Routers...

**Responsibilities**: - Design and implement Cisco ACI solutions: Collaborate with clients to understand their network infrastructure needs and design Cisco ACI solutions that align with their business objectives. Implement and configure the ACI fabric, including policies, access policies, and tenant configurations. - Network infrastructure assessment:...

Consulting Engineer - DC - G10_ - Job Description **What You’ll Do** The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately...

Consulting Engineer - SP MPLS - G10_ **What You’ll Do** The Customer Experience (CX) Consulting Engineer (CE) is a technical consulting specialist role engaging with customers. The focus is to help our customers adopt the Cisco products & solutions they purchase from us that allows them to innovate and transform their business, ultimately driving growth....

Investigate escalations from the service desk. - Identify Endpoints and network issues. - Troubleshoot configuration issues. - Coordinate changes with vendors. - Collaborate with a team of engineers and IT professionals to design, implement, and support collaboration solutions. - Assist in deploying and configuring collaboration tools such as video...

**What You’ll Do** As a natural leader, you will work closely with Cisco Account Teams and extended teams in crafting and delivering proposals to meet some of our top customer’s business and IT needs. You will lead a team of Business Development Managers in North region. You will actively develop relationships with our customers, key partners,...

Cisco seeks a Customer Operations Manager to work with designated critically important customers, as the liaison between the customer and Cisco technical support, you will supervise everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally,...

Expertflow is looking for a senior engineer in Cisco contact center solution deployment with solid troubleshooting skills in the Cairo, Egypt region. The core responsibility is to act as a customer representative and work with the team to provide quality support and project implementation. **Responsibilities**: - Work as a senior engineer to implement...

As a Unified Collaboration Operations Engineer (Level 2), you will be an integral part of our operations team focused on Unified Collaboration (UC) products and services. You will play a crucial role in incident management, change management, and release management, ensuring the seamless operation of UC systems. **Technical Responsibilities**: - Provide...

High Touch Engineering Services is design to help customers improve network availability and functionality to achieve their business goals. In this role, you will be "Cisco's face to the customer," working in a fast-paced, high-impact environment as a visible technical contributor delivering on our commitments. You need to be a creative problem solver,...

**NAOS Talents** is seeking a highly motivated and experienced **CISCO Business Unit Manager** to work with one of our international clients, a global systems integrator with activities all over the region. Our client offers comprehensive IT Infrastructure Solutions and Services, Including Design, implementations, Auditing, Assessment, Consultancy and...

**What You'll Do** - It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for a ASIC Verification Engineer to drive existing projects and engage in new development of our next generation switching systems. - As...

**About the role**: - Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents. - Troubleshoot, identify and resolve call center and access number faults. - Troubleshoot value added services (Voice Mail, Attendant console, etc...) - Document all troubleshooting and provide regular updates for all actions executed to solve customer’s...

**This role requires advanced presales skills and deep knowledge of modern-day security challenges and solutions** **What You'll Do** - Hunt for deals, aligning activities with Service Sales teams for Cisco's Lifecycle selling and transformational opportunities - Identifies, analyzes and resolves service design weaknesses. Influences the shaping of future...

**What You'll Do** - It used to be that high-speed packet forwarding was performed in dedicated ASIC designs. These days we are looking to make those ASICs more general and programmable. Cisco Common ASIC Group is looking for a Senior ASIC Verification Engineer to drive existing projects and engage in new development of our next generation switching...

**About the role**: **Mission Description** The Cloud Collaboration Product Manager is the product manager of an Orange OTT (Over The Top) offer on the enterprise market, which is part of the Cloud Services Aggregator strategy. The Product Manager's mission is to contribute to the launch of the service and its improvement by short cycles of functional...

Duties in coordination with L2 DSOC teams as escalation level for following activities - Troubleshoot and resolve high-complexity customer faults effectively. - Manage escalations with technology vendors and coordinate resolution efforts. - Perform service changes, assess risks, and implement requests within the agreed Change Management process using Orange...