Application Support Lead

5 months ago


محافظة القاهرة, Egypt IQVIA Full time

**Job Overview**
Provides information technology support across a range of products and platforms.

**Essential Functions**
- Provides a broad range of information technology support activities on multi-platform environments.
- Reviews, analyzes, and evaluates break/fix resolutions in regards to different systems operations and networking activity.
- Develops solutions to complex problems with little or no intervention from immediate manager or team leader.
- Organizes and sets priorities of workload within group.
- Substitutes for the manager as requested.

**Qualifications**
- Bachelor's Degree Computer-related field preferred Req
- Five (5) years of related experience Req
- Working knowledge of more than one of the following platforms: mainframe, UNIX, NT, and Web.
- Strong analytical skills, a customer service orientation, strong communication skills, and ability to work collaboratively in a team environment
- Ability to deal with employees at all levels within the company and customer location.
- Ability to proactively identify complex problems and needs and develop solutions/recommendations to solve problems.



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