Customer Success Manager Dach
6 months ago
Was wir bei PlanRadar tun
PlanRadar ist eine digitale Plattform für Dokumentation, Aufgabenmanagement und Kommunikation bei Bau
- und Immobilienprojekten. Dank der Plattform können Teams die Qualität erhöhen, Kosten senken und ihre Arbeit schneller erledigen. Durch verbesserte Zusammenarbeit und Zugriff auf Daten in Echtzeit bietet die benutzerfreundliche Plattform von PlanRadar allen Beteiligten Mehrwert über den Lebenszyklus eines Gebäudes sowie flexible Kapazitäten für Unternehmen und Prozesse aller Größen. Derzeit wird PlanRadar in mehr als 65 Ländern genutzt.
Bei PlanRadar erwartet dich eine offene, dynamische und spannende Arbeitsatmosphäre. Wir sind neugierige Köpfe, die den Status Quo hinterfragen und die Branche unserer Kunden zum Besseren verändern wollen. Unsere Mitarbeiter/-innen sind unser wichtigstes Asset. Über regelmäßige Umfragen und Neuerungen stellen wir daher sicher, dass unsere Leistungen und Arbeitsweisen die Unternehmenskultur widerspiegeln. Bist du bereit für ein neues Abenteuer? Dann komm zu PlanRadar
Lerne das Team kennen
Das erwartet dich
Als Teil des Customer Success Teams arbeitest du eng mit den Kunden zusammen, um ihnen zu unterstützen, ihre geschäftlichen Bedürfnisse zu erkennen. Du wirst ihnen vorführen, wie sie die Funktionen von PlanRadar am besten nutzen können, um ihre angestrebten Geschäftsergebnisse zu übertreffen. Dabei fungierst du als vertrauenswürdiger Berater für Kunden und verantwortest im Zuge dessen die Implementation der Software und die Betreuung des Kundenstamms. Des Weiteren unterstützt du bei der Identifizierung von weiteren Geschäftsmöglichkeiten, in denen Kunden Verbesserungspotenzial haben. Das langfristige Ziel ist es, ausgezeichnete Kundenbeziehungen aufzubauen und folglich die Kundenbindung und -treue zu fördern.
DEIN BETÄTIGUNGSFELD
- Ausbau und Pflege von langfristigen Kundenbeziehungen in der Region DACH
- Eigenverantwortliche Abwicklung sämtlicher verkaufsrelevanter Prozesse (Produkt
- und Lösungspräsentationen, Beratung der verschiedenen Lizenz Modelle etc.)
- Eigenständige Betreuung bestehender Kunden
- Analyse, Durchführung und Optimierung der Implementationsmaßnahmen
- Enge Zusammenarbeit mit den operativen Einheiten (Marketing, Product Management, etc) bei PlanRadar
- Erstellung verschiedener Anwenderberichte mit den Kunden und Ausarbeitung einer Case Study in Zusammenarbeit mit Marketing
DAS ZEICHNET DICH AUS
- Facheinschlägige Berufserfahrung im Key Account oder Customer Success
- Erfahrung im B2B-Vertrieb, Branchenerfahrung (IT, Bau) und SaaS Erfahrung von Vorteil
- Sehr gute EDV-Kenntnisse und Erfahrung mit CRM Tools
- Solide PC-Anwenderkenntnisse, Verhandlungsgeschick, Präsentationssicherheit
- Kontaktfreudig, kompetent, verkaufsorientiert, flexibel, reisebereit
- Ausgezeichnetes Deutsch, verhandlungssicheres Englisch
- Eigenverantwortliches, genaues und ergebnisorientiertes Arbeiten
- Fähigkeit zu lernen und zur Selbstmotivation
- Grundverständnis von Softwareprodukten und betriebswirtschaftlichen Abläufen
Was wir bieten
- Platz für persönliche und professionelle Weiterentwicklung
- Vielseitiges Tätigkeitsfeld und Raum für persönliches Wachstum
- Mitgestaltung bei einem Wachstumsunternehmen mit internationalen Kunden und Investoren
- Zentral gelegenes und attraktives Büro in Kairo
- Home-Office Möglichkeiten
- Leistungsorientiertes Karrieresystem
- Attraktives und progressives Fixum
- Ungedeckelte Provision basierend auf einem erfolgsorientierten Provisionsschema
- Unterstützung durch einen erfahrenen Buddy in der Einschulungsphase
- Motiviertes und agiles Team mit einer gemeinsamen Vision
- Zusätzliche Benefits wie Teamevents, Free Drinks & Snacks
Bitte sende uns deine Bewerbungsunterlagen (inkl. Lebenslauf) zu, indem du auf den Button „Jetzt bewerben“ klickst.
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