Middle East, Turkey and North Africa Workplace
6 months ago
**Role Description**
The Workplace Service Manager is responsible for the Workplace across MET/NALI/Israel region. Where he/she will ensure that our Workplaces services are Future Fit and aligned to the ambition of a great place to work and trailblazing for best -in-class employee workplace experiences.
**Job Context**
The role will be responsible for leading the MET/NALI/Israel Workplace Services transformation and be accountable for the day-to-day delivery of Workplace Services in line with established service levels and service line strategy.
The services scope of this role includes primarily Facilities Management (both soft and technical services but excluding technical services inside the production areas of our Supply Chain).
The services scope will also include activities across the other Workplace Services areas (Real Estate, Travel and Agile Working and projects).
The portfolio ranges from large head offices to small offices and numerous diverse factory sites across MET/NALI/Israel
**Responsibilities**:
- Work closely with global, regional and local business stakeholders to identify, shape, and implement best in class workplace strategies - including strategy and operating framework; balancing costs and overall employee experience is key.
- Ensure focus is on ensuring we build an employee experience by listening to our employees that enables business strategic objectives.
- Owning and managing the region WPS budget
- Driving continuous improvement culture to increase efficiencies and enhance employee experience.
- The role also has important function to play with HR, Supply Chain and R&D to ensure that the strategy and operating framework is aligned with the business strategy, supports growth, is cost effective, supports our Sustainable Living plan and meets our Safety & Security standards & values.
1. Ensure that the team will manage day to day operations of in-house teams and service provider (s) across the geography
2. Resolve performance and quality issues, escalating to Global Service Operations leads where required, ensuring timely resolution
3. Deliver harmonization and continuous improvement projects aimed at improving cost and service
4. Identify trends and opportunities to drive adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities
5. Ensure the team will provide timely and accurate performance reports and lead changes and improvements to metrics SLA’s, KPI’s, etc
6. Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery
**Job Required skills and experience**:
- Minimum 10 years of facilities management experience
- Minimum 5 years in a senior role
- Understanding of industry trends in a multi-geography
- Strong experience and excellence in Facility Management, Travel, and Fleet management
- Specific emphasis on implementing best practices, innovations, management of contracts, and vendor management
- Strong business and finance acumen
- Experience of Workplace Change Management
- Experience in implementing an integrated service delivery program, through combined insourced and outsourced models
- Experience in managing wide-scale transformation projects & budgets
- Experience in supplier management - ensuring the services delivered by strategic partners meet the cost and service level expectations of the Unilever business.
- Big-picture thinker, confident in taking strategic decisions that will impact future of office and hybrid
- Experience in managing remote teams
- Experience with working in matrix organizations/environments
- Preferably strong knowledge of Unilever and its ways of working.
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