Service Center Manager
3 days ago
**Job Information**:
Number of Positions
**1**
***
Business Line
**Automotive**
***
Function
**Workshop & Account Management**
***
City
**Obour**
***
State/Province
**Cairo**
***
Country
**Egypt**
***
Zip/Postal Code
**11311**
***
**Purpose**:
To monitor and lead the Service Center operations ensuring that all the set objectives are achieved in alignment with the company standards.
**Roles and Responsibilities**:
- Handle customers’ issues and complaints with the service department to ensure high satisfaction levels
- Maintain effective control of expenses in line with budget set
- Carry out the team evaluations and appraisals
- Provide the daily activity reports, Q.C rejection, Comeback reports, individual's productivity, utilization and efficiency reports
- Monitor the daily work flow of the Service Center insuring that all the process and procedures are efficiently followed up
- Monitor warranty authorizations to ensure Manufacturer’s policy is followed
- Assist the National Service Manager in drawing workshops layouts
- Identify and address the training and development needs to ensure technical capability and high level of skills are achieved
- Establish new quality control checks to ensure quality work is achieved
- Generate packages promotions
- Prepare the Manpower plans for the Service Center
**Requirements**:
- B.Sc. in Mechanical Engineering
- Not less than 10 years of related experience
- Excellent time-management skills with the ability to prioritize multiple tasks and responsibilities while meeting deadlines
- Leadership and problem-solving skills
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