Bo Access Manager

3 months ago


القاهرة, Egypt Ericsson Full time

**Join our Team**:
**About this Opportunity**:
We are seeking an experienced Managed Services Delivery Manager to oversee the Back Office (BO) domains in RAN, Transport Network, and OSS. The role requires a proactive leader to ensure the seamless delivery of managed services, maintain high operational standards, and collaborate closely with both internal teams and external stakeholders to drive continuous service improvements.

**What you will do**
- Leadership & Team Management: Lead and manage a team of experts across the RAN, Transport, and OSS back office domains, ensuring optimal performance and professional development.
- Service Delivery Management: Ensure timely, quality delivery of services as per agreed Service Level Agreements (SLAs), managing operations to meet KPIs and customer expectations.
- Customer Engagement: Act as the primary point of contact for customers on managed services delivery in the RAN, Transport, and OSS areas, addressing concerns, managing escalations, and maintaining strong relationships.
- Operational Excellence: Drive improvements in service delivery processes and methodologies, leveraging automation, efficiency improvements, and cost optimizations.
- Performance Monitoring & Reporting: Regularly track, analyze, and report on operational performance, ensuring visibility into critical metrics for RAN, Transport, and OSS domains.
- Incident & Problem Management: Lead incident response and resolution efforts for critical network issues, ensuring mínimal impact on service continuity.
- 3PP Management: Collaborate with 3PP vendors and ensuring effective third-party support for network operations.
- Capacity & Resource Planning: Oversee resource planning and allocation across RAN, Transport, and OSS teams to ensure all services are adequately supported.
- Ethics & Compliance: Ensure all service delivery processes and interactions comply with company policies and directives. Promote a culture of ethical decision-making, transparency, and accountability across the domains.
- Continuous Improvement: Identify opportunities for improvement within the service delivery process, championing initiatives that enhance efficiency, service quality, and customer satisfaction.

**You will bring**
- Bachelor's degree in Telecommunications, Electronics Engineering, or a related field.
- Minimum 8-10 years of experience in telecommunications, with at least 5 years in a managed services delivery or similar leadership role.
- Expertise in managing RAN, Transport Networks, and OSS, with a strong understanding of back office operations in these domains.
- Proven experience leading large teams and managing cross-functional operations.
- Strong understanding of KPIs, SLAs, and the ability to drive performance in line with operational goals.
- Excellent customer management and stakeholder communication skills.
- Ability to handle pressure and resolve critical network incidents swiftly and effectively.
- Strong analytical, organizational, and problem-solving skills.



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