Assistant Manager Operations

2 weeks ago


مصر, Egypt HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Assistant Manager Operations Global Liquidity and Cash Management**

**Purpose of Department**

GLCM Digital Operations supports 50+ countries on e-Channels such as HSBCnet, and Connect off six locations (Bangalore, Taikoo Hui, Krakow, Mexico City, Kuala Lumpur and Cairo). Functional and operational support provided to the business covers end to end journey of the customers’ digital experience and is of varied complexity covering Contact Centers, General Processing and Project-Based Teams such as testing, implementation etc.

The GBB Client Servicing Helpdesk in GSC Bangalore provides general knowledge, technical and consultancy support on generic product-related queries to Business Banking customers (turnover below US$6.5m) from Canada, USA, India at first. The scope for the team will expand in 2021 to more markets.

**The Opportunity**:

- Accountable for the performance of your team and all that they do, contributing to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (service, sales & operational targets)
- Understand Business Intelligence data and be able to translate into individual team performance plans
- Plan and prioritise work appropriately considering importance, urgency, customer and business impact

**What you’ll do**:

- Enage and resolve escalated customer concerns and complaints and use appropriate business judgment, making considered decisions to manage monetary adjustments (in line with authority level) that protect and enhance HSBC values, reputation and the business
- Champion and embrace change and innovation within the team
- Demonstrate ownership and common sense with all that you do, sharing best practice across teams and peers
- Adhere to local regulations and programs around ‘Treating Customers Fairly’.
- Take full accountability for the Leadership, coaching, and absence management of a team of up to 12 FTE handling call types across products and propositions and support with performance management
- Support management of various employee related concerns such as retention, absenteeism, morale, conflict resolution, employee grievances and under-performance in compliance with local disciplinary procedures and authority levels.
- Understand and translate the immediate business/function strategy into your team and align direction accordingly
- Support individuals through the welcome & on-boarding stage of the induction programme; set stretching goals for self and team
- Act as a role model for our Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver Superior Customer Service through them

**Requirements**:
**What you will need to succeed in the role**:

- Graduation in any discipline; High voice and Written skills
- Have a positive, can-do attitude with a desire to get things right first time every time, and works around limitations
- People Management experience is a must.
- Experience of coaching, mentoring, developing others and motivation skills and develops a culture of empowerment
- Strong Customer Orientation and passionate about delivering superior customer service
- Fluency in spoken/written English is a must. Strong decision making, negotiation and consultative skills
- Good analytical skills, together with the ability to support decisions with sound reasoning
- Problem solving skills with the ability to work independently and to the highest level of accuracy and accountability
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of
- Individuals with strong organization and planning skills along with the ability to handle Capacities and MI reporting.
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements

**What additional skills will be good to have?**
- Good interpersonal skills with the ability to build and maintain working relationships with Business Partners / Stakeholders
- Strong Team Player with an ability to drive and motivate self and others
- To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Services



  • مصر, Egypt On-Hire Full time

    **Our Client is Strong startup in the field of Fintech and E-payments, they are based in Mohandesin and they are looking to hire an "Operations Assistant **Manager."** **Operations Assistant Responsibilities**: - Assisting with the management of daily operational activities. - Work alongside the operations manager in assisting the sales and software...

  • Operations Assistant

    2 weeks ago


    مصر, Egypt Inspired Full time

    Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be...


  • مصر, Egypt AXA Egypt Full time

    Champion Continuous Process improvement, change culture and quality service delivery across Operations - Lead and execute various projects / initiative, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives -...


  • مصر, Egypt Hilton Full time

    A Conference and Banquet Operations Assistant Manager is responsible for managing all Conference and Banquet operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met. **What will I be doing?** As a Conference and Banquet Operations Assistant Manager, you are responsible for managing all...


  • مصر, Egypt HSBC Full time

    **Why join us?** Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference. Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations...

  • Assistant Manager

    6 hours ago


    مصر, Egypt SSC Egypt Full time

    **Responsibilities**: - Assist in developing and implementing plans and goals for the department - Work with the manager to coordinate and supervise daily operations - Ensure compliance with regulations and internal policies - Monitor attainment of objectives - Maintain scheduling of events and represent the company when needed - Create reports and submit...

  • Operations Manager

    6 hours ago


    مصر, Egypt Education Development Center Full time

    Company Description **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more...


  • مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Operations Manager

    4 weeks ago


    مصر, Egypt London International Patient Services Full time

    Managing the Cairo Operations Department and overseeing the day-to-day operations of the department. - Ensuring compliance with policies and procedures, and excellence in customer service. - Approving training scope and materials for the department. - Performance management; establishing and monitoring objectives and key performance indicators and conducting...

  • Assistant HR Manager

    2 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23001470 **Job Category** Human Resources **Location** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the daily activities of the Human...


  • مصر, Egypt Nissan Full time

    The primary focus of the role is to ensure smooth and efficient aftersales spare parts operations, secure parts availability, reduce logistics expenses, to cover market demand on time, support steady revenue generation, achieve customer satisfaction and other department KPI's. **Main responsibilities**: **Aftersales logistics operations management**: -...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23086357 **Job Category** Food and Beverage & Culinary **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Position assists the Manager in the execution of...


  • مصر, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22204280 **Job Category** Human Resources **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in carrying out the daily activities of the Human Resource Office including...

  • Assistant IT Manager

    6 hours ago


    مصر, Egypt MOVENPICK Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • مصر, Egypt Pickalbatros Hotels & Resorts Full time

    We are looking for an Assistant General Manager/Hotel Manager to join our professional team in Hurghada to be an Ambassador of the Brand and lead the entire team to create an exceptional memories and magical moments. We are offering a competitive salary, opportunity for growth and development within the company, friendly environment and other benefits. We...


  • مصر, Egypt Hilton Full time

    The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable...


  • مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24097879 **Job Category** Housekeeping & Laundry **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day-to-day...


  • مصر, Egypt Citi Full time

    Managing the day to day functioning of trade operations related to various Trade products such as Import LCs/ Documentary collection, Open Account as well as ensuring required support is provided for offshore and internal clients. - Handling client queries and ensure they are responded to the satisfaction of customers. - Manage and perform the daily control...


  • مصر الجديدة, Egypt British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...