Assistant Manager of Operations

1 week ago


مصر, Egypt HSBC Full time

**Why join us?**

Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.
Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to).

**The Opportunity**:
The assistance manager of Operations will be responsible for managing multiple teams within Payments Business Service, providing support to Business stakeholders, local management and operations teams.

**What you’ll do**:

- Lead payments processing Teams and manage the queues effectively to ensure completion of the volumes within required cut off times.
- Establish and maintain good professional relations with Business Areas.
- Provide clear leadership to the team to ensure team and individual performance against objectives are met.
- Lead by example through service excellence and driving Quality initiatives for improved Customer Service.
- Identify and escalate potential show stoppers and provide solutions.
- Create a supportive work environment driven by people centric values.
- Ability to handle escalations and resolve complex process related queries.
- Manage work for quality and ensure compliance with audit requirements for the respective area.
- Delivering high-quality client services.
- Produce, analyse and interpret MI.
- Act as Approver’s back up, other responsibilities might be assigned by Management Team.

Requirements

**What you will need to succeed in the role**:

- Experience in managing teams in area of Operations, Customer Service or similar will be an asset.
- Demonstrated team leadership qualities and proven track record of ability to manage diverse/multi-culture work environments with strong organization, time management and prioritization demand
- Excellent communication skills, presentation skills and interpersonal skills, combined with strong courageous integrity to challenge, ask the right questions, be persistent, give and receive feedback positively, collaborate effectively within own team, outside team and with stakeholders.
- Proven track of Business Partner stakeholder management
- Good understanding of Operational Risk framework, internal controls and audit

**What additional skills will be good to have?**_ _**
- Payments Products knowledge will be an asset
- Ability to work under time pressure and stress

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing Private LTD



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