Discovery Lead

4 months ago

القاهرة, Egypt elmenus technologies Full time

Job Responsibilities
- Responsible for the professional and efficient managing of photographers, photo editors, specialists, and vendor relations, via telephone calls and messages as well as a variety of clerical duties of discovery operations.
- Conduct quantitative and qualitative research to understand the appeal of different genres across target audience demographics.
- Own content merchandising planning and implementation over elmenus app/website.
- Managing a team of discovery specialists to cover more areas acquiring the necessary information to add more restaurants on the platform.
- Responsible for the discovery page on the app and its impact regarding visuals and conversion, and executing new initiatives for boosting said metrics.
- Represent the Company to both internal staff and external vendors in a manner that is at all times professional, knowledgeable, tactful, poised, and efficient
- Managing an effective scheduling procedure and coordinates booked cases efficiently in terms of time and transportation needs in a given day/week per each photographer
- Processing Daily pendency report and resolving any issues that may arise
- Financial and operational planning for studio and photographers in-house or third-party.
- Regularly reporting key metrics like productivity, volume and quality metrics to stakeholders
- Collecting and analyzing data and testing solutions for process improvements and new initiatives
- Providing daily supervision as well as mentoring, training, development and performance management of discovery team
- Creating training and process documentation that complies with imagery quality guidelines.
- Follows imagery guidelines to prepare products for imaging and adhering to high quality standards
- Facilities requests-process all client/tenant service requests or issues in a timely manner by dispatching calls to the appropriate departments to ensure a case is created/resolved
- Using systems/data to track and plan for volume and flow of product that requires imaging

Personal Characteristics
- Good communication and technical presentation skills
- Strong problem-solving skills
- Proactive, and focused on business objectives
- Able to work under pressure to tight deadlines
- Able to work in a flexible and agile environment
- Change Leadership skills, able to set an agenda and convince others to follow
- A proven ability to influence people and challenge the status-quo
- Capabilities, Experience and Knowledge_
- Can demonstrate experience in a technical imagery related function
- Experience in designing and implementing a process related to imagery quality assurance oversight
- Experience of designing, analyzing and interpreting metrics to identify weaknesses in processes
- Capable of managing a team
- Strong stakeholder management skills
- Strong English is a must

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