Call Centre Supervisor

2 months ago


مصر, Egypt Ameely Travel Full time

**Experience Needed**:

- 4 to 7 years.

**About the Job**:
**Main Duties**:

- Provides product/service information by answering questions; offering assistance.
- Maintains call center database by entering and verifying information; updating contact log.
- Improves quality results by recommending changes.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.

**Job Requirements**:

- Not less than 4 years experience.
- 1 year experience in the middle management.
- Tourism & Flight experience is a must.
- Previous call centre experience.
- Amadeus & Online hotel reservation systems user.
- Fluent in English.
- Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills,
Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.
- _

or:

**Note**: (any CV without job title will be neglected)


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