Customer Service Officer- City Centre Almaza

3 weeks ago

مصر, Egypt Majid Al Futtaim Full time

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Job Purpose**:
To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Customer Service Desk. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.

**Key Responsibilties**:

- To ensure smooth and efficient operations at the Customer Service desks by providing all Customers with bespoke quality servicesand ensuring that their expectations are constantly met.
- To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
- To handle general inquiries received at the Customer Service desks from internal and external Customers.
- To ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the Customer Service desks.
- To answer telephone calls at the Customer Service desks for any queries.
- To capture and log all customers' requests and complaints in the system.
- Handle Customer complaints according to the department’s processes and SOPs.
- Prepare shift closing at the end of each shift, ensuring their individual reports are tallying in balance and correctly recorded. Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs.
- To ensure that the cash-in-hand is securely handled at all times according to the department’s processes and SOPs.
- Assist fellow Customer Service Officers, whenever required.
- To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
- To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.
- To actively promote, sell and upsell MAFP Gift Cards and carry out all related processes and procedures.
- To promptly and accurately carry out the registration of eCoupon procedures required ensuring that department’s processes andSOPs are always adhered to.
- Responsible for handling the products sold at the Customer Service desk by maintaining accurate inventory levels and strictlyfollowing all accounting-related procedures. Report any discrepancies directly and immediately to the Customer Service Team Leader or Supervisor.
- Assist the Customer Service Team Leader/Supervisor in gathering information related to the in-store merchandise and activities such as sales and promotions.
- Regularly audit all in-mall directories to ensure that all information is up-to-date. Report any discrepancies to the Customer Service Supervisor.
- Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
- To carry out Call Centre duties (if applicable) when scheduled, adhering to the department processes and SOPs.
- Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc..) immediately to your Customer Service Team Leaders/Supervisor.
- Assist in monitoring all asset facilities, signage and common areas; to ensure that the mall is always in an immaculate condition and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
- Responsible of the tidiness and cleanliness of the Customer Service desks.

**Required Qualifications/Experience**:

- A bachelor degree in any discipline
- At least 1 year of customer service experience or in a customer-oriented role.
- Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.

  • Customer Service and Sales Officer

    2 weeks ago

    مصر, Egypt British Council Full time

    Customer Service and Sales Officer - Teaching Centre **Date**:30 Jan 2024 **Location**: Sheikh Zayed City, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the...

  • Retail Customer Survey

    4 weeks ago

    مصر, Egypt iSON Xperiences Full time

    Job Role / Function - **Customer Service** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Good English - Graduates only - Preferable experience in electronics - Males and preferable Females - Max age: 30 - Job Requirements - Salary: 3500 Net - 8 working...

  • Customer Service and Sales Officer

    3 weeks ago

    مصر, Egypt British Council Full time

    Customer Service and Sales Officer - Teaching Centre **Date**:18 Apr 2024 **Location**: Cairo, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills,...

  • Customer Service and Sales Officer

    4 weeks ago

    مصر, Egypt British Council Full time

    Customer Service and Sales Officer - Teaching Centre **Date**:6 Jun 2024 **Location**: Cairo, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills,...

  • Customer Service and Sales Officer

    4 weeks ago

    مصر, Egypt British Council Full time

    Customer Service and Sales Officer - Teaching Centre **Date**:20-Jan-2023 **Location**: Cairo, Middle East and North Africa, EG **Company**:British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways -...

  • Customer Service Officer

    3 weeks ago

    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Customer Service Officer

    3 weeks ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Customer Service Officer

    3 days ago

    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Customer Service Officer

    3 days ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Corporate Cards Call Centre Customer Service

    4 weeks ago

    مصر, Egypt HSBC Full time

    -Job description **Why join us?** To continuously provide high quality processing service related to CCM to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent...

  • Customer Services and Sales Officer-tc

    3 weeks ago

    مصر, Egypt British Council Full time

    Customer Services and Sales Officer-TC **Date**:21 Feb 2024 **Location**: Giza, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Retail Inventory Executive

    4 weeks ago

    مصر, Egypt iSON Xperiences Full time

    Job Role / Function - **Sales & Business Development** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Good English - Graduates only - Experience in Inventory field. - Males only. - Max age: 30 - Job Requirements - Salary: 5000 Net - 8 working hours +...

  • Customer Service and Sales Officer

    3 days ago

    مصر, Egypt British Council Full time

    Customer Service and Sales Officer - Exams **Date**:11 Mar 2024 **Location**: Giza, Middle East and North Africa, EG **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and...

  • Senior Customer Sales

    2 weeks ago

    مصر, Egypt The Emirates Group Full time

    Job Purpose: To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives. Job Outline: - Ensure the highest...

  • Retail Sales Promotors

    4 weeks ago

    مصر, Egypt iSON Xperiences Full time

    Job Role / Function - **Sales & Business Development** - Years of Experience - **Unspecified** - Career Level - **Entry Level** - Gender - **Unspecified** - Expiry date - **23 Feb 2023** - Job Description - Good English - Graduates only - Males and females - Max age: 32 - Experience in Electronics retail sales - Job Requirements - Salary: 3500 Net up to 6K...

  • Customer Service Specialist

    4 weeks ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Customer Service Specialist

    2 weeks ago

    مصر, Egypt Eurovan Full time

    We are hiring coustomer service - Logistics and Land Freight. - Location: Nasr city. - Job Requirements - 1-2 experience in Coustomer services - Must experience in shipment filed. - V. Good Communication, negotiation. - V. Good user of MS office. Benefits: - Social and Health Insurance. - Fri & Sat. - Competitive Salary. - Other benefits. - What’s up: -...

  • Call Centre QA Analyst

    3 weeks ago

    مصر, Egypt Momentum Ventures Full time

    **About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...

  • Gsc Hbeg Contact Centre Gsc's

    1 week ago

    مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Front Office Manager

    3 weeks ago

    مصر, Egypt Paradise Inn Group Full time

    **Alexandria Residents** **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules,...