Call Centre Agent

3 weeks ago


مصر, Egypt Alshaya Full time

**Call Centre Agent - Strategy & Digital - Egypt**:
Job Number:

- 4261286

Work type:

- Permanent - Full Time

**Location**:

- Egypt

Categories:

- Entry Level
- Answer and handle all feedbacks received from different channels according to the contact center procedure
- Comply to the floor management instructions towards better KPI’s
- Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s
- Adherence to CC schedule
- shifts/ Weekends/ public holidays
- Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)
- Promote the department CES during calls which leads to service improvement
- Understand & effectively deal with job stress and unsatisfied customers
- Attend training courses scheduled by the department
- Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
- 1-3 years of customer support experience
- Fluent English and Arabic

**Advertised**: 12 Apr 2024 Egypt Standard Time
**Applications close**: 11 May 2024 Egypt Daylight Time

Back


  • Call Centre Agent

    2 months ago


    مصر, Egypt Alshaya Full time

    **Call Centre Agent - Strategy & Digital - Egypt**: Job Number: - 4242038 Work type: - Permanent - Full Time **Location**: - Egypt Categories: - Entry Level, Customer Contact - Answer and handle all feedbacks received from different channels according to the contact center procedure - Comply to the floor management instructions towards better...

  • Call Centre Agent

    2 weeks ago


    مصر, Egypt Alshaya Full time

    **Call Centre Agent - Strategy & Digital - Egypt**: Job Number: - 4273307 Work type: - Permanent - Full Time **Location**: - Egypt Categories: - Entry Level - Answer and handle all feedback received from different channels according to the contact center procedure - Comply with the floor management instructions toward better KPI’s - Full compliance...

  • Call Centre Agent

    13 hours ago


    مصر, Egypt Alshaya Full time

    **Call Centre Agent - Strategy & Digital - Egypt**: Job Number: - 4242038 Work type: - Permanent - Full Time **Location**: - Egypt Categories: - Entry Level, Customer Contact - Answer and handle all feedbacks received from different channels according to the contact center procedure - Comply to the floor management instructions towards better...

  • Call Centre Agent

    2 months ago


    مصر, Egypt Ameely Travel Full time

    **Experience Needed**: - 2 to 5 years. **About the Job**: **General Purpose**: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. **Main Job Tasks and Responsibilities**: - Manage and resolve customer complaints. - Provide customers with product and...

  • Call Centre Supervisor

    2 months ago


    مصر, Egypt Ameely Travel Full time

    **Experience Needed**: - 4 to 7 years. **About the Job**: **Main Duties**: - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps equipment operational by following...


  • مصر, Egypt Momentum Ventures Full time

    **About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...


  • مصر, Egypt HSBC Full time

    **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Call Center Agent

    3 weeks ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo


  • مصر, Egypt HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Call Center Agent

    2 weeks ago


    مصر, Egypt I Properties Egypt Full time

    Real Estate Company is hiring Call center Agent (outbound calls): 1 years of experience Very good command of English Excellent communication skills Company located in New Cairo Ability to Commute: - New Cairo (required) Ability to Relocate: - New Cairo: Relocate before starting work (required)

  • Call Center Agent

    2 months ago


    مصر, Egypt On-Hire Full time

    **Industry: Alcoholic Beverages** **Location: Cairo - Sheraton** **Our Clent is a leading FMCG working in the field of Alcoholic Beverages, and they are looking for a dynamic Call Center Agent to join the team.** **Duties and responsibilities**: - Handle all incoming/outgoing calls of the call center. - Provide follow up, occasional campaigns and call...

  • Call Center Agent

    2 weeks ago


    مصر, Egypt Go Partners Full time

    **Your opportunity to join the Banking sector** One of the most popular **Banks** in Egypt is hiring Call Center Agents. **Requirements**: - Graduates from governmental universities. - 0-3 years experience in call center - Cairo & Giza resendients. Details: - Fresh graduates:4.7k+1k kpis. - Experience 1year:5.7k+1k kpis. - VIP customers:6.2k +1k kpis. -...

  • Call Center Agents

    2 weeks ago


    مصر, Egypt Staff Arabia Full time

    Excellent Job Vacancies in UAE Direct Interviews in Cairo on January 2017 One of UAE largest auction companies is now hiring: Call Center Agents - Bachelor degree in Communication / Marketing. - 2 to 3 years of experience in a similar associate role. - Capable of populating a database, preparing written documentation. - Company provides housing &...

  • Call Center Agents

    13 hours ago


    مصر, Egypt Xceed Contact Center Full time

    We're hiring now for all English Speakers: - Call center Agents - English Speakers B1 / B2 - Males and Graduates - Location : Maadi techology park - Transportation provided after 12 am - Gross Salary : 6000 - Rotational shifts **Job Types**: Full-time, Permanent **Salary**: Up to E£6,000.00 per month

  • Call Center Agent

    3 weeks ago


    مصر, Egypt مجمع طبي متخصص في الاسنان Full time

    **Call center agents Job description**: - Schedule appointments for patients. - Answer telephone promptly and in a polite and professional manner. - Obtain and enter accurate information (address, telephone number). - Schedule appointment correctly - review appointment date, time, and location. - Remind caller to arrive 15 to 30 minutes before scheduled...

  • Call Center Agent

    2 months ago


    مصر, Egypt German University in Cairo Full time

    Competencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...

  • Call Center Agent

    4 days ago


    مصر, Egypt German University in Cairo Full time

    Competencies: Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving **Job Description**: Handle phone calls, answer incoming telephones while using computer...

  • Call Center Agent

    2 months ago


    مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Call Center Agent** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a...


  • مصر, Egypt HSBC Full time

    -Job description **Why join us?** To continuously provide high quality processing service related to CCM to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent...

  • French Sales Agent

    3 weeks ago


    مصر, Egypt NAOS Solutions Full time

    **NAOS_CX **is seeking a French Sales Agent to join our Contact Center department. As a French Sales Agent, you will be responsible for making outbound calls to potential donors and soliciting donations on behalf of our clients. You will also be responsible for maintaining accurate records of all calls and donations received. - **Making outbound calls to...