Customer Engineer

3 days ago

Mansoura, Egypt NCR Full time

About NCR
- NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Customer Engineer - Giza, Egypt
- We are looking for a Customer Engineer
- We are looking for an iNCRedible Customer Engineer to join our Customer Engineering team. This opportunity will be based in Giza, Egypt.
- You will join a collaborative working environment where “out of the box” thinking and agility is embraced. You join the Finance team where you will be offered the mentorship and resources required to not just deliver company value but to also draw as much value from your own experiences.
- As Customer Engineer, you will be the owner of customer incidents as assigned. You will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks. As Customer Engineer, you will also assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
- So, come join us at NCR and realize your full potential and in the process shape the future of commerce.
- Position Summary & Key Areas of Responsibility- Build working relationships with customers and develop informal communication channels with customer accounts at the local level (e.g. Branch, Store or office).-
- Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.-
- Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.-
- Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.-
- To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports-
- Conducts work at customer site(s), local NCR offices, or in a virtual environment.- Who you are- College degree or certificate in electronics or computer technology is preferred.-
- One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.-
- A+ Certification Experience and B Tech are preferred.-
- Previous experience is repairing electrical and mechanical devices preferred.-
- Valid Drivers' License.-
- Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment.- Who we are
- At NCR, our employees have been shaping the future since 1884. Our digital first approach paired with our customer centric mindset has enabled us to become the world’s enterprise technology leader for Hospitality, Retailers and Financial Institutions.
- We have a variety of early career paths at NCR and so we welcome students from a range of educational disciplines. Our people make NCR and so we strive to hire the brightest minds from universities from all backgrounds to contribute to our values and add to our innovative culture.
- Here at NCR we truly celebrate diversity, we believe having a diverse workforce offers an equal workplace and enables us to serve our diverse customer base.
- Interested? Join us and begin your iNCRredible career journey with NCR.

Offers of employment are conditional upon passage of screening criteria applicable to the job.
- EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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