Front Office Shift Leader

2 weeks ago


مصر, Egypt Ericsson Full time

**About this opportunity**

We are looking for a FO Shift Leader to coordinate and oversee activities of the front office and FO team members to ensure network operation and MS delivery overall domains by efficient workflow.

**What you will do**
- Coordinate and manage the activities engaged in checking network performance and hourly tasks done by FO team.
- Organize and assign duties and tasks.
- Monitor FO team members performance during the shift and make sure that all processes and operation procedures is running smoothly and to ensure duties are completed accurately, efficiently, and timely.
- Handling any network incident across all FO domains by smoothly way and provide all needed reports to drive the incident troubleshooting.
- Handling network outage crisis and provide the smart way of crisis handling based on crisis type.
- Maintain all regular reports, SMSs, notifications, and escalations provided by FO team members on time and according to formal process.
- Audit the network behavior regularly during the shift hours.
- Provide all network reports and all needed audit reports for network operations and team performance.
- Provide development plan as a special project for a domain from FO domains and build end to end project.
- Establish work schedules monthly and arrange extra shifts allowances.
- Maintain attendance controller records.
- Evaluate performance and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed.
- Assist with interviews. Conduct orientation and training on front office policies and procedures.
- Identify and recommend solutions to team members and office issues or problems.
- Ensure high quality care for customer by reviewing and replying to concerns or requests and recommending corrective action as appropriate.
- Provide all team members the assist in all strategic and development plans.

**You will bring**
- Bachelor’s degree or equivalent
- Accuracy - Ability to perform work accurately and thoroughly.
- Excellent knowledge of Mobile Network (2G/3G/LTE networks), Core networks and IMS
- Has knowledge of NMSs OSS-RC, Netnumen, U2K, U2020
- Has good knowledge in CCNA and CCNP
- Flexibility - to use SW tools and ability to adapt easily to changing conditions and work responsibilities.
- Communication - Ability to communicate effectively verbally and in writing.
- Computer Skills - Proficient ability to use a computer.
- Confidentiality - Maintain team and work nature confidentiality.
- Follow all company regulations and policies.
- Customer Service Oriented - Friendly, cheerful, and helpful to network stakeholders.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Multi-Task - Ability to handle more than one task at the same time.
- Positivity - Display a positive attitude and is a positive agent for change.
- Teamwork - Work as part of a team and collaborate with co-workers.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo || Egypt : Cairo : Smart Village
Req ID: 737418



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