Front Office Shift Leader

6 months ago


مصر, Egypt Ericsson Full time

**About this opportunity**

Front Office Shift Leader is part of MS (Managed Services) team who will be responsible to lead fault management teams.

**What you will do**
- Ensure that all alarms are reported within the proper customer concern matrix and within the agreed SLAs.
- Ensure all processes, OPIs & OLAs are followed.
- Ensure all SLAs and KPIs for the function are met
- Internal & external customer engagement
- Create and implement new ways of working that are measurable and reflect with improvement on business.
- Manage individual performance management of the team members through setting individual goals, following up on corrective/improvement action plans, providing feedbacks and coaching.

**You will bring**
- Graduated from Communication Engineering.
- 3-5 experience in the telecom field.
- Good knowledge in 2G/3G/LTE/IMS/EPC/VAS network architecture.
- Good command of English (writing & speaking).
- Experience in using Microsoft tools (Excel, Word & Outlook).
- Be able to work on shift basis (12 hours/shift).
- Leadership skills/Work under pressure/Motivated/Great teammate/Good communication skills/Accountable/Understand customer needs /Change agent/Winning spirit

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 742747



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