Technical Support Professional-aix

22 hours ago

مصر, Egypt IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
As a member of the AIX Technical team, job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients, other IBM employees, and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.

The person hired for this position will work within the AIX Technical team based in Egypt.

The successful encumbent will be servicing clients across various countries in Europe, therefore fluency in one or more of the following languages is required as a secondary language: French/German/Italian/Spanish.

**Required Technical and Professional Expertise**
- Required Professional and Technical Expertise:

- At least 1 years experience working in the area of Customer support
- Language skills: Fluency in English; written and oral
- Secondary language: Italian/French/Spanish/German
- Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);
- Bachelors Degree; Computer Science or Software Engineering preferred

Personal skills:

- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
- Flexibility to work night shifts ( from 12 AM - 9 AM)

A person interested in this role should have the desires to become a world wide technical expert in one or more components with leading edge, open source, cloud and virtualization technologies and frameworks while becoming an effective communication channel between IBM clients and IBM management.

**Preferred Technical and Professional Expertise**
Language skills: Fluency in French, German, Italian or Spanish;
Technical skills:
C and UNIX / Linux shell script programming;
AIX operating system; AIX (or UNIX / Linux) networking, file systems, security and administration;
Working knowledge of common administration and debugging tools;
Additional consideration for existing knowledge of IP Security (IP);
Additional consideration for existing knowledge of IBM support tools and processes

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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