Refund and Booking Modification Specialist
6 days ago
**About Momentum Ventures**:
Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment that encourages creativity, innovation, and collaboration.
We're looking for a Refund and Booking Modification Specialist to join the Momentum team, working closely with one of our subsidiaries, one of North America's top-ranked travel agencies, serving over 3 million customers per year, totalling 3 billion dollars in sales The team is made up of a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
**Position Overview**
As a Refund and Booking Modification Specialist, you will play a crucial role in resolving customer refund-related issues and booking modifications efficiently and effectively. Your primary responsibility is to provide exceptional service to customers, ensuring their refund cases and booking changes are resolved promptly and accurately through chat or phone communication.
**Duties & Responsibilities**
- **Resolve Customer Refund Issues**: Address customer inquiries and concerns regarding refunds, utilizing your expertise in GDS operations to efficiently process ticket cancellations and refunds.
- **Manage Booking Modifications**: Handle requests for booking changes, including date, time, and destination adjustments, ensuring all modifications are processed accurately and promptly.
- **Communication**: Communicate clearly and effectively with customers and airlines via calls and chats, ensuring all parties are informed and satisfied with the resolution.
- **Multitasking**: Demonstrate exceptional multitasking skills to manage multiple inquiries and adhere to diverse airline policies simultaneously, ensuring timely and accurate resolution of refund and booking modification cases.
- **Data-Driven Approach**: Utilize a data-driven approach to analyze refund and modification processes, identify opportunities for optimization, and improve overall efficiency and customer satisfaction.
- **Adaptability**: Remain open to change and adaptable to evolving circumstances, adjusting your approach as necessary to meet the needs of customers and changes in airline policies.
- **Results-Oriented Mindset**: Maintain a results-oriented mindset focused on achieving customer satisfaction and retention, striving to exceed expectations and uphold the highest standards of service delivery.
- **Outstanding Customer Service**: Commit to providing outstanding customer service in a fast-paced environment, demonstrating dedication to resolving customer issues promptly and effectively.
**Skills & Requirements**
- **Experience**: Minimum of 2 years' experience in GDS operations, specifically in ticket cancellations, refunds, and booking modifications, demonstrating proficiency in navigating diverse airline policies.
- **Communication Skills**: Fluent in English with excellent verbal and written communication skills to communicate effectively with customers and airlines via calls and chats.
- **Multitasking Ability**: Exceptional multitasking skills to manage inquiries and rules simultaneously, ensuring efficient resolution of refund and booking modification cases.
- **Data Proficiency**: Ability to utilize a data-driven approach to analyze processes and identify opportunities for optimization, improving overall efficiency and customer satisfaction.
- **Adaptability**: Openness to change and willingness to adapt to evolving circumstances, ensuring flexibility in approach and response to customer needs.
- **Results-Oriented**: Demonstrated commitment to achieving customer satisfaction and retention, maintaining a results-oriented mindset focused on exceeding expectations.
- **Service Excellence**: Dedication to providing outstanding service in a fast-paced environment, prioritizing customer satisfaction and resolution of refund and booking modification issues.
- **Please note this is a full-time on-site position, in Cairo, Egypt.**
**Our Team**:
We are committed to providing a supportive and engaging work environment that fosters growth and development. At Momentum Ventures, our team of talented individuals embodies our values of hungry, humble, and honest. 'Hungry' reflects our constant pursuit of growth and excellence. 'Humble' encourages us to remain open-minded and collaborative, valuing every team member's contributions. 'Honest', infused with a sense of candor, ensures we communicate transparently and truthfully. These values are not just words; they are the principles guiding us every day, inspiring us to achieve our best while maintaining integrity and respect for each other.
-
مصر, Egypt Momentum Ventures Full time**About Momentum Ventures**: Headquartered in Montreal, Momentum Ventures is a holding company positioned in the travel industry. Our focus on operational excellence and teamwork, combined with grit and commitment has helped us foster a culture of continual innovation. As a member of the Momentum Ventures team, you'll have the opportunity to work with...
-
Brand Specialist
6 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field - Knowledge in MS Office programs (Excel, Word...) - Strong business acumen and analytical skills; - Fluent written and verbal communication in English and Arabic Amazon Vendor Services (AVS) is a set of exclusive services...
-
Senior Reservations and Ticketing Executive
6 days ago
مصر, Egypt Wego Pte Ltd Full time**Location**: Cairo **Work Arrangement**: In-office - What you will be doing: - Air Reservation and Ticketing via SABRE GDS Application: - Efficiently handle ticket exchanges, international fare quotes, refunds, quality control, contract fares, snap codes, airlines' rules, and other related tasks. - Booking and Itinerary Management: - Create and update...
-
CRM System Specialist
4 weeks ago
مصر, Egypt Six of October Development and Investment Full timeImplement required configuration/modifications on CRM system. - Customize Workflows as per the users’ requirements. - Collect and analyze data quality requirements. - Implement some system administration activities such as user setup, defining responsibilities, value sets, flex fields, data groups and request groups. - Getting functional inputs from...
-
Database Specialist
5 days ago
مصر, Egypt IQVIA Full timeA database specialist is a technical professional who designs and maintains databases for storing and accessing important information. Database Specialist typically develop knowledge of database programming languages, information security and network administration to help companies collect, analyze, store and access sensitive data that supports business...
-
Database Specialist
4 weeks ago
مصر, Egypt IQVIA Full time**Purpose of the Role**: **A database specialist is a technical professional who designs and maintains databases for storing and accessing important information. Database Specialist typically develop knowledge of database programming languages, information security and network administration to help companies collect, analyze, store and access sensitive data...
-
Customer Success Specialist
2 weeks ago
مصر, Egypt Shell Full time**The Role**: **Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and...
-
Order Management Specialist- English Speaker
3 weeks ago
مصر, Egypt Guardian Glass Full time**Your Job** The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications,...
-
Ar Accountant
5 days ago
مصر, Egypt Quattro Trading and service Full timeAttentively review daily retail sales closure reports; bills, invoices, vouchers, redemptions, credit notes, refunds and different types of payments. - Assure accurate and complete closure of the daily receivable transactions across retail stores; Prepaid, Vodafone and CIB points, Vouchers and Premium cards, Jumia and Souq..etc. - Communicate and follow up...
-
Customer Success Specialist
5 days ago
مصر, Egypt Shell Full timeJob Purpose This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue...
-
Client Experience Specialist
5 days ago
مصر, Egypt Taylor and Francis Full timeCompany Description **Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.** **Taylor & Francis Group produces high quality, peer reviewed books and journals. We...
-
مصر, Egypt Guardian Glass Full time**Your Job** The Order Management Specialist is fully responsible for internal Supply Chain Orders and Cases process. This role provides support to the Inside Sales team and handles end-to-end order validation process. The role includes order entry, modification, validation and product availability requests management, urgent order modifications,...
-
HR Generalist
7 days ago
مصر, Egypt Malvern College Egypt Full time**Job** Details**: - Experience Needed: - 2 To 4 Years- Career Level: - Experienced (Non-Manager)- Education Level: - Bachelor's Degree- Salary: - Confidential- Job Categories:- Human Resources**Skills And Tools**: - HR generalist- Human Resources (HR)- HR- Microsoft Office- Medical Insurance- Generalist- Recruitment- English- Human Resources**Medical...
-
Travel Agent
4 weeks ago
مصر, Egypt Nagwa Full time**Summary** **Responsibilities** - Plan transportation, accommodation, and other travel services for employees travelling on business missions - Cooperate with employees to determine their needs and recommend them appropriate modes of transportation, travel dates, and accommodations - Book transportation and make hotel reservations - Get the best deals and...
-
Order Fulfilment Specialist
1 day ago
مصر, Egypt Guardian Glass Full time**Your Job** The Order Fulfilment Specialist is fully responsible for internal Supply Chain Order Fulfilment process. This role provides pre-sales and after-sales support and handles end-to-end order fulfilment process. The role includes: order entry, modification, validation, fulfilment coordination, development of internal customer-supplier relationship in...
-
Cash Applications Specialist
3 days ago
مصر, Egypt Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Sales & Ticketing Executive
4 days ago
مصر, Egypt Yathir International LLC Full timeA Sales & Ticketing Executive (Male) is needed for our travel agency in Riyadh, Saudi Arabia. **Roles and Responsibilities**: 1. Booking tickets, reserving hotels, and sending quotations for tours and packages based on the customer's request 2. Promotes and sells tourism and holiday packages 3. Dealing with customer queries, complaints, and refunds 4....
-
Order Fulfilment Specialist- Egypt
4 weeks ago
مصر, Egypt Julius Montz GmbH Full time**Description** **Your Job** We are looking to hire Order Fullfillment specialist for our plant located in 10th of ramadan city, Sharqia Egypt. The Order Fulfilment Specialist is fully responsible for internal Supply Chain Order Fulfilment process. This role provides pre-sales and after-sales support and handles end-to-end order fulfilment process. The...
-
IT Specialist
7 days ago
مصر, Egypt Ahram misr for traning and counsalting Full timeAs an IT Specialist, you will play a critical role in ensuring the smooth operation of our company's technological infrastructure. You will be responsible for providing technical support to our staff, maintaining our systems and networks, and implementing new technologies to enhance our efficiency and productivity نوع الوظيفة: دوام كامل,...
-
Czech Travel Specialist
7 days ago
مصر, Egypt Elves App Full time**The Elves** are transforming how people travel, from the moment they decide to explore a city to the day they return home, elves are there! Our travellers come in various personas, the adventurer, the history buff, the yogi, or simply those who want to relax and enjoy the beach! You will customize their trip. ✈ **_ Must be a native Czech...