Senior Reservations and Ticketing Executive
9 months ago
**Location**: Cairo
**Work Arrangement**: In-office
- What you will be doing:
- Air Reservation and Ticketing via SABRE GDS Application:
- Efficiently handle ticket exchanges, international fare quotes, refunds, quality control, contract fares, snap codes, airlines' rules, and other related tasks.
- Booking and Itinerary Management:
- Create and update customer profiles and invoicing for seamless booking experiences.
- Build Passenger Name Records (PNRs) and develop comprehensive travel itineraries.
- Check basic and advanced availability, read fare quotes, and perform flight bookings while considering cost savings and time deadlines.
- Fare Calculation and Verification:
- Issue tickets and perform exchanges, ensuring the accurate verification of fare and tariff rules in SABRE GDS.
- Calculate fare and update the PQ (Price Quote) according to the guidelines provided in the GDS.
- File Finishing and Refund Processing:
- Ensure proper file finishing as per account requirements and process refunds, exchanges, and invoices using the SABRE GDS system.
- Online Assistance and Support:
- Provide online assistance to agents utilizing various online booking tools for a smooth booking experience.
- Sabre Format Support:
- Address and resolve agents' queries regarding Sabre formats, fare quotes, airline rules, and other GDS-related matters.
- Commission Realization:
- Ensure timely realization of commissions for agents and maintain accurate records of commission-related transactions.
- IATA BSP Management:
- Oversee and manage all aspects of the IATA BSP processes, including settlement, reconciliation, and reporting.
- Ensure compliance with IATA regulations and guidelines related to ticketing and billing.
**To be successful in this role, you'll need**:
- Mandatory IATA certification is required for this position.
- In-depth understanding of IATA regulations, BSP settlement, and industry best practices.
- Strong understanding of ticket exchanges, fare quotes, refunds, quality control, contract fares, and airline rules.
- Excellent knowledge of building PNRs, creating itineraries, and managing flight bookings.
- Proficiency in calculating fare and updating PQ within the GDS.
- Ability to manage corporate and group travel arrangements effectively.
- Familiarity with processing refunds, exchanges, and invoices through SABRE GDS.
- Strong problem-solving skills and the ability to address agents' queries promptly.
- Exceptional attention to detail and accuracy in ticketing and reservation procedures.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and the ability to handle multiple tasks efficiently.
- Proven ability to work in a fast-paced environment while maintaining high levels of customer satisfaction.
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