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Reservation and Ticketing Executive Agent

4 weeks ago

مصر, Egypt Wego Pte Ltd Full time

**About Wego**

We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travellers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That’s why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

**About the role**

We are seeking a Reservation and Ticketing Executive Agent to join our offline sales team. As a Reservation and Ticketing Executive Agent, you will be responsible for assisting customers in person or over the phone with booking reservations and purchasing tickets. You will play a vital role in ensuring our customers have a positive experience with our company.

This position is available as an in-office arrangement in Cairo.

**What you will be doing**:

- Perform outbound calls.
- Educating clients, explaining procedures, answering questions and providing knowledgeable answers.
- Determining availability and comparing prices.
- Maintains and improves quality results by adhering to standards and guidelines.
- Establishing policies by accessing and verifying client information.
- Follow up on clients when necessary.
- Following communication “scripts” when handling different topics.
- Identifying clients’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Obtain and evaluate all relevant information to handle travel requests efficiently.
- Increase the customer satisfaction and enhance the customer experience.
- Handle and resolve customer complaints.
- Meeting required targets.
- Any other duties related to the job.

**To be successful in this role, you’ll need**:

- Good knowledge of travel booking systems and software
- To have a good understanding of the fares types for offline sales
- They should be able to work under pressure
- Ability to multitask(whenever need arises)
- English Level B2, fluency is a must.
- Minimum 6 Months experience in the contact center field.
- Al least 6 months experience in the Travel Industry
- Preferable to have Sabre GDS experience
- Awareness of Visa & Travel requirements.
- University graduation
- Strong communication skills.
- Military service completion or exemption.
- Flexible with rotational Shifts & Days off.
- Flexibility with night and overnight shifts for males.
- Working in an onsite setting.