Sales Training and Quality Control Specialist

6 months ago


مصر, Egypt WHIZZ Full time

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history.

**Responsibilities**:

- Evaluate the quality of calls and chats conducted by our sales and support teams.
- Conduct intensive sales training sessions (during the morning hours of the EST time zone).
- Develop and provide visual materials to support training sessions.
- Engage in one-on-one interactions with our agents to address individual training needs.
- Simulate sales scenarios and review tactics appropriate for our products and customers.
- Incorporate information about our services and recent case studies into the training.
- Regularly maintain and update our knowledge base on Notion.
- Prepare sales scripts, conduct knowledge quizzes, and provide training on updates.
- Implement quality control measures and regular performance reviews to ensure continuous improvement.

**Requirements**:

- Fluent English-speaking skills (at least С1).
- Proven experience in sales training, coaching, and quality control
- Ability to create and use visual training materials.
- Strong interpersonal skills.
- Familiarity with case simulation and review techniques.
- Ability to tailor training to specific products and customer profiles.
- Proficiency in using Notion or similar knowledge management tools.

If you are passionate about sales training and want to be part of a company that is making a difference in the gig economy, we encourage you to apply



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