Training & Quality Manager - Assistant Manager

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

Training & Quality Manager Training and Quality Manager - Cairo Bringing smiles is what we do at TTECfor you and the customer. As a Training and Quality Manager working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor...

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. **Join our Transcom Family as a TQM.** - Overseeing the overall...

**Location**:Egypt, Cairo **Job category**:Operations **Language**:English Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...

DUTIES AND RESPONSIBILITIES - Develops and maintains the hotel’s training library and coordinates acquisitions. - Analyses training needs in the hotel and prioritise such needs for the Training Manager to review. - Develops annual hotel training plans and prepare monthly reports to the Training Manager. - Consult with the Training Manager for the...

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

**About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...

**About Us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...

**Role Purpose**: Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points. You will be...

**BUSINESS INTRODUCTION** Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates,...

**Posting Date** May 24, 2021 **Job Number** 21050893 **Job Category** Human Resources **Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Brand** Sheraton Hotels & Resorts **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located Remotely?** N - When you join...

**Job Number** 22180541 **Job Category** Human Resources **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure uniform and personal appearance are...

**Job Number** 24013807 **Job Category** Human Resources **Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists with identifying and addressing employee and organizational...

**The company profile**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...

Duties and responsibilities - identify potential customers. - developing courses outlines if needed. - Recruit trainers - Make other trainers' schedules - Oversee employee attendance and performance - Track employee success and progress - Manage the production of program marketing material in collaboration with marketing team - Communicate all the training...

**Responsibilities**: - **Supporting the Head of Technical Training and Development in planning, managing and coordinating technical trainings.**: - **Working with stakeholders in determining their training needs throughout the year, and developing effective training programs to meet those needs.**: - **Staying up-to-date with the latest industry trends...

**Job Summary**: Responsible for interpreting and implementing business strategy with regards to Quality sections issues and lead a number of Quality sections teams. This would involve a full range of managerial responsibilities including policies and procedures, contributing to performances measures & development of audit reports. Also recommends...