Head of Support

7 days ago


مصر, Egypt Talent Pal Full time

Purpose of the job

The Centre of Excellence Director is responsible for organizing and overseeing the daily operations of CIT Vericash, ensuring that the business is well-coordinated and productive by managing its procedures and coaching its people, and planning many kinds of operational activities related to Quality Assurance, Quality Control and Support. Responsible for Operations, Support, Data Analytics and Operational excellence domains/teams

Accountabilities and Duties
- Responsible for setting goals that promote company growth.
- Oversee daily activity of the team.
- Prepare budgets, schedules, and other organizational reports as needed.
- Manage team workloads in order to meet goals and deadlines.
- Develop plans to increase efficiency and reduce costs.
- Improve existing systems and policies.
- Ensure customer requirements are met in a timely manner.
- Work closely with other departments to promote efficient factory optimization.
- Identify improvement areas and plans and implement systems to boost company effectiveness.
- Execute plans designed to meet company goals by changing policies and coaching employees.
- Plan and monitor the day-to-day running of business to ensure smooth progress.
- Supervise staff from Technical Support and provide constructive feedback.
- Coordinate material and resources allocation.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
- Understand the process of infrastructure deployment and disaster recovery management.
- Represent the teams in various forums, such as meetings, project teams, and operational calls.
- Enhance ongoing operations by fully leveraging current resources and leading process improvement initiatives.

Key Results Areas
- Team development and retention
- Timely met customer requirements
- Trainings for the teams conducted on a periodic and efficient manner
- Goals set are achieved by team work
- 100% utilization of resources ensuring improved processes
- Best practices documented to be followed by team to ensure team development
- All policies implemented

Experience and Qualifications Required:

- Bachelor degree in Business Computer Science or equivalent.
- Minimum 20+ years of experience in software development or operations.
- Mobile banking, E-payment or Financial services background is a must.
- Demonstrated expertise in the areas of product and services solution architecture.
- Risk Management and risk analysis experience.
- In depth knowledge in Software Quality Assurance & Control.
- Excellent English language is a must.

Competencies Required:

- Technical Expertise
- Decision Making
- Quality Oriented
- Time Management
- Workload and Stress Management
- Analytical Thinking
- Problem solving
- Conceptual thinking
- Presentation

This job has been sourced from an external job board.



  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt New Cairo British International School Full time

    Job Title: Head of Learning Support and EAL Age range: Primary & Secondary up to IB Diploma/A Level Employed by: NCBIS to support the vision, positive ethos and policies of the school. Responsible to: Principal Qualifications: Degree and PGCE/ QTS, SEN and EAL Postgraduate qualifications. NaSENCO or ISENCO Award or willingness to study for this Award on...


  • مصر, Egypt SamTech Middle East Full time

    **Job Details**: - ** Job Title**: Head of AI & Software House - ** Job Location**: New Cairo - ** Company**: SamTech Me Group Egypt **About Us**: - SamTech Me Group Egypt is a dynamic and innovative technology company dedicated to pushing the boundaries of what's possible in both Artificial Intelligence (AI) and software development. - We are in search...


  • مصر, Egypt Kompass Education Full time

    Head of German Program Kompass School, located in Maadi, is seeking a qualified and experienced Head of German Program to join our team. This is an excellent opportunity for someone who is passionate about teaching the German curriculum, and who has experience in working with native German students of different ages and levels. **Responsibilities**: -...

  • Head of Compliance

    1 week ago


    مصر, Egypt dopay Full time

    **Head of Compliance - Cairo, Egypt** **dopay **is looking for an enthusiastic and driven **Head of Compliance** in Egypt to join its Group Compliance & Regulatory team. You will play a key role in shaping and developing our system of compliance and regulation in Egypt which will provide a platform for replication across other countries in the region as the...


  • مصر, Egypt NCBIS Full time

    **Position Title: Primary Deputy Head Academic** **Employed by**:New Cairo British International School **Responsible to**: Head of Primary **Status**: Member of Primary Leadership Team **Teaching Commitment**: Maximum 40% The Deputy Headteacher (Academic), under the direction of the Head of Primary, will take a major role in leading the academic team...

  • Primary Deputy Head

    4 weeks ago


    مصر, Egypt NCBIS Full time

    **Position Title: Primary Deputy Head (Pastoral)** **Employed by**:NCBIS to support the vision, positive ethos and policies of the school. **Responsible to**: Head of Primary/Principal **Status**: Member of Primary SLT, and the whole school Academic Leadership Team (ACLT) **Grade**:Leadership Scale (position dependent on experience) **Teaching Commitment**:...

  • Head of Digital

    1 week ago


    مصر, Egypt Plugin Talents Full time

    **About the job Head of Digital**: We are currently looking for a talented Digital Director (Head of Digital) to lead Multinational digital and social agency located in 5th Settlement. The Digital Director will lead the team and drive the growth of the company and create the execution of a plan through specific initiatives to meet the objectives of the...


  • مصر, Egypt Manufacturing Commercial Vehicles (MCV) Full time

    **Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Head the sales operation, teams and generate new sales deals Solicit business opportunities, new customers and new projects Follow up with existing customers and Assist the sales manager to implement the sales strategies, plans and to achieve the target sales **Job Duties and Responsibilities**: - Head...


  • مصر, Egypt Save the Children Full time

    **The Opportunity** Save the Children is committed to protecting and maximizing all available resources to benefit the children, adult, and community beneficiaries who participate in our programs. We protect those individuals and resources to the maximum possible extent from incidents of fraud, waste, and abuse (e.g. safeguarding, bullying, harassment,...

  • Head of Finance

    3 days ago


    مصر, Egypt Majid al Futtaim Properties Full time

    Head Of Finance **Role Purpose**: - The Head of Finance is responsible for developing and establishing a reliable financial control within MAF Retail to oversee the progress of the organization's objectives and provide stakeholders with relevant financial data for the decision making process. The role holder is also responsible for developing and reviewing...

  • Head of Finance

    3 days ago


    مصر, Egypt Majid Al Futtaim Full time

    Head Of Finance **Role Purpose**: The Head of Finance is responsible for developing and establishing a reliable financial control within MAF Retail to oversee the progress of the organization's objectives and provide stakeholders with relevant financial data for the decision making process. The role holder is also responsible for developing and reviewing...

  • Country Head of Legal

    4 weeks ago


    مصر, Egypt Novartis Full time

    Monitor and influence legal developments; ensure that the business considers legal trends and risks in the business strategy. - Represent Novartis Legal to outside stakeholders, in particular the government and industry associations. - First point of contact to Head of Data Privacy, MEA for DP matters. It is expected from the Head of Legal to collaborate...


  • مصر, Egypt almentor Full time

    **About almentor Business**:almentor Business is a product by “almentor” that empowers companies with the tools to thrive and up-skill a future-ready workforce, increase employee engagement, and achieve business goals. By offering professional on-demand e-learning courses for enterprises through an easy, accessible, and appealing learning platform, and...

  • Head of Presales

    2 weeks ago


    مصر, Egypt CEQUENS Full time

    The Customer Solution Consulting Head core focus is leading the sales enablement by providing CEQUENS customers with the required solutions & services, the department is considered the main intersection point of sales, products & development teams encompassing business and operations throughout the company. The role is the opportunity’s qualifier and the...


  • مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • مصر, Egypt International Kingdom College Full time

    International Kingdom College is hiring a Head for English Department. - Contribute to the establishment and maintenance of policies which promote effective professional practice and define curriculum content. - Keep up to date with current educational trends, research, and government new policies. - Support, guide and advise teaching staff in all aspects of...

  • Head of Finance

    4 weeks ago


    مصر, Egypt Dubizzle MENA Full time

    Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...

  • Head of Finance

    1 week ago


    مصر, Egypt OLX MENA - EMPG company Full time

    OLX Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...


  • مصر, Egypt b_labs Full time

    **Responsibilities**: - Develop and execute targeted marketing strategies to increase brand awareness, drive traffic to our website, and generate leads. - Manage the marketing budget and allocate resources effectively. - Lead and mentor a team of marketing professionals, providing guidance and support as needed. - Collaborate with other departmental heads...