Charging & Mediation Sdm Technical Lead

4 weeks ago


مصر, Egypt Vodafone Full time

**Role Purpose**:
To define and maintain key metrics and performance indicators related to the quality and performance of Charging/Mediation domains and to ensure smooth transition of new services and solutions from design to operations.

**Job Responsibility**:
**Key accountabilities and decision ownership**:

- Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan.
- Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance.
- Assess change requests for capacity, performance, configuration and tariff impact (from technical & operational perspectives) to ensure mínimal negative impact on running services.
- Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization.
- Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services.
**Key performance indicators**:

- Charging/mediation services performance KPIs.
- Impact of planned changes on running services.
- Reduction of repetitive service issues.

**Role Requirements**:
**Core competencies, knowledge and experience**:

- 5-8 years of experience in Charging/mediation domain.
- Good awareness level in Payment services and solutions.
- Experience in Development tools/scripting.
- Excellent communication & presentation skills.

**Must have technical / professional qualifications**:

- BSc of Engineering in Telecommunications or Computer science.
- 5-8 years of experience in Charging/mediation services/domains.
- Distinct analytical and systematic thinking
- Advanced knowledge of telecom network services and telecom protocols SS7,TCP/IP.
- Advanced knowledge in IT operating systems (Unix, Linuxetc.) and system administration.
- Good knowledge in DB
- Project management proficiency.
- Good knowledge of ITIL best practices.



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