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Mediation/provisioning Engineer

1 month ago

مصر, Egypt Envision Employment Solutions Full time

**_Ready and hungry for a new adventure? You are definitely in the right place _**We at
**Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others.**Our Hiring Process**:
**3. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.

**Please feel free to share our career site with any of your colleagues or anyone you know that might be looking for a job**:

- ____________________________________________________

**Envision Employment Solutions **is currently on the look for
**Mediation/Provisioning Engineers **for one of our partners, a multinational telecommunication company.

**Job Summary**:
we are looking for people who share our vision: to enrich life through communication. Providing professional operations & maintenance support to Telecom Operators through daily interaction with support groups.

**Responsibilities**:

- Perform health status of nodes like space utilization, archiving of CDR, transfer to down streams, checking cluster & Oracle listener status, check webserver & web agent logs for any errors
- Upgrade Mediation/Provision/ services for new requirements/migrations.
- Support to prepare FRS document for the new requirement while coordinating with customer & R&D teams
- Responsible for CDR filed mapping with billing system
- Configuring new IMSI and command flows in provisioning system
- Testing with HLR team one new commands configured in provision
- Responsible for conducting & completing of acceptance testing for CDR system
- Responsible for deploying patch and testing of the features related to CDR system
- Preparing CDR description document for UAT
- Integration with new nodes to Mediation & Provisioning system
- Lead the investigation and isolation of unique and challenging problems, collaborating with product development teams and other support groups to devise a plan for resolution that meets the customer's needs
- Timely interactions with the teams working on the issues to avoid any delays impacting SLA
- Technically support for resolving major incident. Perform Root Cause Analysis for repeating issues and escalate to provide permanent fix
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer
- Log detailed information for the problems solved and updates in the ticketing tool and into the shift register.
- Provide regular updates on high priority problems in timescales agreed with the business
- Conducts reviews on Problem and Known Errors that have been identified and action taken to verify that all steps were completed and the objective of the process was achieved
- Review and assessment of technical solution for major change. Evaluate impact of change from a solutions point of view
- Design technical solution ,i.e. capacity monitoring, system maintenance solution to improve operation effectiveness and efficiency;
- Provide work wise periodic status report to BO lead / PM (weekly, monthly)
- Available to work on urgent situations and on call basis during emergency (including holidays)
- Validating and maintaining the Known Error Database (KEDB) for Billing (not limited to charging, provisioning/ configuration and mediation Components)
- Provide training to new members / system users and re-training to existing users on new functionalities
- Quick leaner of the required technical knowledge and team player

**Requirements**:

- Bachelor Degree in ECE/Computer Science (IT) / Computer Science/ or related fields.
- 5 to 8 years or more experiences in same field
- Good knowledge on Linux, SQL
- Basic understanding on HLR architecture
- Knowledge on IN end to end flows
- Good ITIL Knowledge
- Strong analytical and problem solving skills
- Excellent Troubleshooting skills

**KPI**:

- Scheduled work success rate
- Service request fulfillment rate
- % Incident Resolution Meet within Target
- % Problem Resolution Meet within Target
- % Changes done successfully without any issues
- Number of valuable knowledge contributed for KEDB
- Number of security and other compliance
- Customer Satisfaction

**Perks and Benefits**:

- Monthly net salary + bonus based on performance
- Transportation
- Mobile allowance
- Social insurance and Individual Medical Insurance (AXA)

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us