Mediation & Ra Specialist
2 weeks ago
ROLE PURPOSE:
- To operate and maintain the Service Management Mediation Nodes based on daily working hours & on-call basis.
- To solve individual or global internal/external customers complains.
- To report and escalate the network problems according to the agreements & rules.
- To implement required network changes with mínimal impact on the customers.
- Ensure Multi-mediation & Revenue Assurance KPIs are met via daily monitoring on the performance reports.
- Responsible for aligning the Finance revenue assurance team with the different activities that may impact the Company Revenues
- Ensure meeting the agreed KPI’s with the finance Revenue assurance to maintain the company revenue reporting.
- Responsible for implementing preventive actions and recovery plans for the impacted customers caused from the system outages.
- Rolling out all the Upgrades and packages applied on the Multi-mediation & VPN.
- Key Activities / Decision Areas- Ensure full alignment of the OLA & SLA with the internal or external parties.
- Proactive about business improvement, looking for better ways of doing things.
- Ensure proper monitoring to Multi-mediation, CCNs& RA KPIs on a daily basis
- Setting the daily Housekeeping/Preventive maintenance to all Multi-mediation, VPN nodes.
- Review the daily backup reports and take preventive actions for failed backup to all Multi-mediation, VPN ,CCNs nodes
- Initiate Multi-mediation, VPN,CCNs & RA technical problems report daily/weekly and ensure best services quality and availability for VFE customers
- Agree with the Multi-mediation & RA expert on actions needed to enhance/maintain KPIs
- Issue detailed weekly/monthly performance and technical reports to & Multi-mediation & RA Supervisor and align with the different development teams to provide solutions for enhancements.
- Monitor customer complaints and propose solutions or workarounds to isolate the customers’ experience.
- Ensure minimum cases violation for platinum and premium subscribers.
- Ensuring that work is done according to VFE & Industry standards.
- Ensure running the business in conformance with company security policies.
**Technical / Professional Expertise**:
- Required hands-on experience with different operating systems (Unix, Linux, ) as system administrator
- Knowledge in Database maintenance and housekeeping (Oracle, MySql,)
- Programming languages (Java, Perl, PHP,)
- Knowledge of GSM/GPRS network structure.
- Preferable good knowledge with SS7 & TCP/IP.
- Very good command of Microsoft office.
- Preferable knowledge with IN concepts
- Preferable knowledge with Ericsson’s Charging (AIR, SDP, CCN, ) & Mediation (EMM) systems
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