Warranty & Techline Operations Supervisor

4 weeks ago


مصر, Egypt Nissan Full time

**Main responsibilities**:
Monitor and validate dealers warranty performance through warranty claims submission reports extracted through NMEG warranty team to check peak points and find out best scenarios to overcome guideline deviations.

Set warranty audit plans and follow up with warranty team, check dealer adherence to warranty policy and procedures guidelines.

Monitor warranty budget in adherence to corporate guidelines and managing warranty expenses to meet warranty budget assigned

Evaluate chargeback process, keeping performance on track and agreed global guideline.

Allocate proper requirements of diagnostic tools that keeps smooth technical operation running, that helps dealer’s technician hence enhance customer satisfaction even raising F1 scores.

Managing highly escalated customer complaints, analyzing root cause and evaluate developed solutions to keep customer satisfaction in appropriate levels

Achieve preset Global Techline KPIs for Techline team.

Prepare and share monthly performance reports.

**Relevant Experience**:
5-7years in automotive industry with strong experience in Technical Troubleshooting & product quality.

Professional experience with a broad knowledge of automotive designs, New Technologies / Systems troubleshooting and production processes.

**Qualifications & Skills**:
Bachelor degree in Engineering (Preferably in Automotive Engineering)

Has the ability to deal with Products/Parts directly

Cross functional communication skills with supplier/R&D/Plant/Dealer

Logical thinking and strong presentation Skills

Technical knowledge of failure mechanism and root cause analysis

Fluent in English & Arabic

Giza Egypt



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