Supervisor Operations

3 days ago


مصر, Egypt Talabat Full time

Role Summary
- What’s On Your Plate?- Support Team Leaders in day-to-day operations to secure complete orders and achieve team members' operations targets.-
- Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries, transactions, and complaints resolution.-
- Conduct daily, weekly, and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.-
- Review and analyze team leaders’ performance trends consistently and frequently.-
- Communicate performance results and goals to Team Leaders.-
- Provide feedback and training recommendations.-
- Manage turnover to ensure enough agents are available to meet staffing-
- Manage, review, and analyze service-level performance.-
- Review productivity reports and take corrective action for any team deviation.-
- Support day-to-day work processes in the contact center.-
- Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.-
- Leading special projects within the call center to enhance and improve operations dynamics.-
- Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.-
- Attend daily, weekly, and monthly business review meetings-
- Attend monthly business review meetings with shared services to align business goals.-
- Review and analyze team performance reports and take corrective action.- What Did We Order?- 3-5 years of full-time professional experience in the call center is a must.-
- 3 years of experience as a supervisor is a must.-
- The capability of using Microsoft Office products.-
- Advanced English (written and spoken)-
- Project management knowledge.-
- Time Management Skills.-
- Analytical and Problem-Solving Skills.-
- Communication Skills (Written and Verbal).-
- Strong leadership skills-
- Customer Service Skills, Organizing Skills.-
- A Bachelor's degree is a must.-
- flexibility is required.


  • Operations Supervisor

    3 weeks ago


    مصر, Egypt QExpress LLC Full time

    Experienced in Warehouse Operations. - Preferably has previous experience in the logistics field Job summary We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. As an Operations Supervisor you...


  • مصر, Egypt Talabat Full time

    We are looking for a Supervisor for Logistics operations for the Egypt team. As a Supervisor of logistics operations, you will report to the vendor & onboarding manager and monitor, analyze, improve and vendor performance of our country targets and key performance indicators. In doing so, you will work closely with the regional and local logistics teams to...


  • مصر, Egypt talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...


  • مصر, Egypt Delivery Hero Full time

    About the opportunity As a Supervisor of logistics operations, you will report to the vendor & onboarding manager and monitor, analyze, improve and vendor performance of our country targets and key performance indicators. In doing so, you will work closely with the regional and local logistics teams to ensure our operations are efficient, effective and...


  • مصر, Egypt اورنچ مصر Full time

    About the job Supervisor, Sales Operations Reporting and Analysis **Purpose of the job** Anayzing and providing sales data. **Duties and responsibilities**: - Overlook Retail & Trade KPIs and create the needed analysis. - Overlook the achievement vs. targets and further analyzing the growth trends. - Analyze, plan and execute sales operations...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Experience managing teams - Experience with planning, performance metrics, and process improvement - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no...

  • Bsd Supervisor

    2 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24096117 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or concerns....


  • مصر, Egypt Talabat Full time

    Role Summary - What’s On Your Plate?- Support Team Leaders in day-to-day operations to secure complete orders and achieve team members' operations targets.- - Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries, transactions, and complaints resolution.- - Conduct daily,...

  • Operator 3

    4 days ago


    مصر, Egypt Expro Full time

    **Overall Purpose of the Job**: To work within a team to assist under supervision with the preparation and running of equipment offshore ensuring successful safe operations in accordance with Company procedures and thereby ensuring a quality service to client. **Key Activities and Accountabilities**: 1. Carry out operations with team members ensuring safe...

  • Senior Operator 3

    4 days ago


    مصر, Egypt Expro Full time

    **Overall Purpose of the Job**: To work within a team to assist under supervision with the preparation and running of equipment offshore ensuring successful safe operations in accordance with Company procedures and thereby ensuring a quality service to client. **Key Activities and Accountabilities**: 1. Carry out operations with team members ensuring safe...


  • مصر, Egypt TotalEnergies Full time

    **Pays** Egypte **Lieu** Egypt **Lieu de travail** CAIRO-CORNER STR 254 & 206(EGY) **Société employeur** TotalEnergies Marketing Egypt **Domaine** Logistique **Type de contrat** CDI **Expérience** Minimum 3 ans - This position requires a first-grade license driver for a minimum 5 years’ Experience in petroleum industry. - It requires good...


  • مصر, Egypt Orange Egypt Full time

    **Purpose of the job** To work as Sr. supervisor corporate data network & security operations, responsible for the operations, support, implementation and planning of Corporate data network equipment serving the commercial and enterprise needs. **Duties and responsibilities** Participate in effective spare parts management for all equipment under...


  • مصر, Egypt LHR Saudi Arabia Full time

    **Who is our client and your future employer?**: Ranked among the world’s largest petrochemicals manufacturers, it is a public company based in Riyadh, Saudi Arabia. With operations in around 50 countries, The Company has a global workforce of over 31,000 talented individuals. The company operates through three strategic Business Units - Petrochemicals,...


  • مصر, Egypt Powered by Qureos Full time

    **Job Overview**: As the Housekeeping Supervisor, you will be responsible for overseeing the daily operations of our housekeeping department. You will ensure that our guest rooms and public areas are clean, well-maintained, and in accordance with company standards. You will also supervise a team of housekeeping staff, providing them with guidance and support...


  • مصر, Egypt Methanex Corporation Full time

    **Position Summary**: Methanex is recruiting for an Operations Graduate to join our Operations team and be based in our Plant in Damietta, Egypt. This is an exciting opportunity that aims at preparing you for a career in the petrochemicals industry. Upon selection, you will enjoy a rich experience including off-the-job and on-the-job experiential learning....


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Basic Qualifications - Multi skilled in both electrical and mechanical disciplines with at least 5 years’ experience. - Solid foundational knowledge of PLC based controls systems and mechanical componets - Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. - Understanding of OEE and...

  • Finance Supervisor

    2 days ago


    مصر, Egypt Zoetis Full time

    The Finance Supervisor (Outsourced) will be supporting the following, but not limited to: - Work with Internal Stakeholders for operational support. - Prepare standard management reporting package and ad-hoc reporting before Month-End Closing. - Support in Tax Inspections and Corporate Income Tax Preparations. - Support in Financial Statement Issuance in...


  • مصر, Egypt Queens Royal Hospital Full time

    Responsible for directing and controlling the day to day housekeeping operations. - Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. - Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied...


  • مصر, Egypt Vodafone Full time

    **What to expect?**: **Role purpose**:Manage the operations and IT software support team for the customer towards stable systems’ environment in a manner satisfying these customers. **Key Accountabilities and Decision Ownership**: - Team management from technical and people perspectives. - Timely response and support n resolution of customer escalated...


  • مصر, Egypt اورنچ مصر Full time

    About the job Sr. Supervisor, Converged Packet Core Operations & Support **Purpose of the job** Maintain a high level of converged PaCo customer?s satisfaction by ensuring the technical KPIs improvement, and this by being responsible for the operations, support and new implementations of the converged Packet core network equipment (Packet switching & ADSL)...