Software Operations Supervisor

5 days ago


مصر, Egypt Vodafone Full time

**What to expect?**:
**Role purpose**:Manage the operations and IT software support team for the customer towards stable systems’ environment in a manner satisfying these customers.

**Key Accountabilities and Decision Ownership**:

- Team management from technical and people perspectives.
- Timely response and support n resolution of customer escalated cases.
- Identifying root cause and handling incidents at the problem management level.
- Update current software systems, patching and making improvement suggestions.
- Assist in preparation for production deployment of software components’ release.
- Keeping proper account of each customer environment.

**Key performance indicators**:

- Operational KPIs (SLAs, MTTR, first time resolution).
- Frequency of repetitive cases.
- Customer Satisfaction. Core competencies, knowledge and experience:

- Team management and leadership skills.
- Deliver under pressure.
- Creative thinking.
- Strong attention to details.
- Strong time management skills.
- Excellent interpersonal skills.
- Proficiency in English (both spoken and written) a must;

**Must have technical/ professional qualifications**:
1. Bachelor’s degree Computer Science / Engineering or related field.
2. 3 years of hands-on experience on Linux system administration.
3. Hands on experience on network trouble shooting.
4. Hands on experience on basic database administration.
6. Good Knowledge of SQL and preferred to have hands on either Oracle PL/SQL or Postgres PL/pgSQL
7. 4 years of managing IT operations in a mobile operator environment.
8. Understanding of automation tools.
10. Knowledge & experience of web architectures and web services (HTTP, SOAP, REST, JSON, etc.);
11. Experience with continuous integration & deployment tools, like GIT, Jenkins, Maven.
12. Nice to have Knowledge of other Apache platforms like Axis2, Kafka, synapse, and Camel.
13. Nice to have Knowledge of Storage and redundancy.
14. Nice to have Knowledge of Microservices architectures and frameworks like Spring Boot
15. Nice to have Knowledge of virtualization and hands on one of virtualization software.


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