Global Cx/ Ex Consulting Practice Lead

3 months ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:

- Drive a transversal community of consultants across zones (FR & IZ):

- Develop consulting-led engagements mapped to Strategic Value Proposition (SVP) use cases
- Promote sales enablement, training and adoption of consulting approach and assets for the sales and presales community (whitepapers, customer cases)
- Drive a community of consultants across zones (FR & IZ):

- align on standard engagements matching SVP use cases
- Lead maturity assessment definition and implementation
- Define the Value Proposition & Positioning of the consulting portfolio under your care
- Promote portfolio against major stakeholders: your community, SVP leaders, Sales, Analysts, Vendors
- Educate stakeholders through Case Studies, White-Papers and other appropriate collaterals
- Support Global Professional Services strategy within your scope
- Gather market intelligence, expertise and recommendations to drive development strategies for your consulting offers
- Contribute to Consulting offer structure (Quote to bill processes, Service catalog entry definition ) in link with offers & capabilities team;

**Votre profil**:

- A graduate degree in Business or Engineering
- A minimum of 5 years of experience as CX /EX consultant or product manager
- A strong understanding of digital services & IT services, especially on workplace and customer experience services
- Experience of working with Multinational and Large National Account customers and possess a sound understanding of their business drivers
- Excellent communication and presentation skills
- Experience of successfully working in matrixed and virtual teams internationally
- Proven ability to take complex services to market through effective communication and marketing initiatives, in the consumer or enterprise segment
- Track record of successfully interfacing with sales, marketing communications, product management etc to ensure revenue and margin maximization
- Possess experience and understanding of the sales operation, and a demonstrable ability to positively influence their ability to sell
- Possess a positive attitude, enthusiasm, drive and ambition
- A good networker and team player, inquisitive, willing and wanting to question approach

**Le plus de l'offre**:

- Key Result Areas (outcomes)- Successful go-to-market and adoption of consulting approach and assets
- Grow Professional Services revenues
- Scope / LiabilitiesPortfolio: Consulting Services
- Ability to deal effectively with all aspects of the role will significantly improve the ability to communicate, market and promote the Consulting portfolio internally and externally- Management Responsibility- no direct people management responsibility but strong transversal coordination role.

**Entité**:
Products and Marketing
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI



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