Cx Trainer

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

**Learning Experience - Customer Experience Trainer**

**Year Founded**

2007

**Headquarters**

Dubai, United Arab Emirates

**Website**

**Social Media**

**Company Profile**

Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value for the partners who advertise on the platform.

Over the years, we've expanded our operations to Qatar, Bahrain, Saudi Arabia, Turkey, and Egypt, solidifying our position as a regional powerhouse in the proptech space. With over 500+ dedicated people in 6 regional offices, we facilitate more than 7 million monthly visits across our platforms. We have become the go-to destination for consumers in search of their next home.

**Our promise to talent**

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.

**Core Solutions**

For consumers, we offer services and tools like SuperAgent, which uses AI to identify top real estate agents, and DataGuru, providing valuable property-related data. Mortgage Finder is dedicated to ensuring that home seekers get the best mortgage advice and that their interests are protected at all times.

On the B2B front, Property Finder provides PF Expert, offering market insights and tools for partners to enhance their portal performance.

PropSpace is a comprehensive real estate software, catering to real estate brokers and property management companies.

Data Finder delivers precise UAE real estate data and analytics.

Lastly, our Online Masterclass offers flexible training and courses to help agents to excel in the digital world.

Our suite of services aims to facilitate transparent and informed property searches while assisting real estate professionals and businesses in optimising their operations.

**Benefits**
- Comprehensive medical coverage for you and your dependents
- Annual flight allowance
- Extended maternity and paternity leave
- Extensive Learning & Development Courses
- Golden visa for eligible employees
- Employee discounts across the region

The Position

**Position Title**

Learning Experience - Customer Experience Trainer

**Reports To**

Head of Learning Experience

**Position Summary**

The Customer Experience Trainer is responsible for designing, developing, and delivering comprehensive training programs aimed at enhancing the skills and knowledge of customer experience representatives. This role is pivotal in ensuring that all customer-facing employees possess the necessary competencies to provide exceptional service and foster positive customer interactions. The Customer Experience Trainer will collaborate closely with CX departmental leaders to identify training needs, create tailored training materials, and implement effective training solutions.

**Key Responsibilities**

**Training Program Development**:

- Design and develop engaging training programs, including new hire onboarding, ongoing skill enhancement, and specialized customer experience training modules.
- Create training materials such as manuals, e-learning modules, videos, and interactive activities that align with company standards and objectives.

**Training Delivery**:

- Conduct training sessions for new and existing customer experience representatives through various formats, including in-person workshops, virtual sessions, and self-paced learning.
- Utilize a variety of instructional techniques to maintain participant engagement and ensure effective learning outcomes.

**Assessment and Evaluation**:

- Develop and administer assessments to measure the effectiveness of training programs and partic