Senior Practices Lead

2 months ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
GCS practice lead is crucial role to support Strategy & Evolution where the person will need to lead and orchestrate activites below
- Support the Company, Entity & Practice vision and mission.
- Analyse, evaluate and define the ITIL practice evolutional roadmap in a integrated and collaborative approach with the different entities, for his/her perimeter of responsibility
- Support the vision and define the roadmap to drive business benefit, continuous improvement and ease of process use for the end user. Define how OBS will move from the current state to a desired future state by:Developing mechanisms to ensure operational performance of the process is optimum (e.g., helping define SLA targets for Operations).
- Establishing clear as-is understanding (issues and challenges),
- Work transversally with all stakeholders / teams throughout the organization.
- Partnering with business and operational teams to understand the issues and challenges with the ‘current state’ and define (and execute) the roadmap to transition to the desired ‘future state’.

The person has to also support the practice and operational teams through
- Process design, Roles & Responsibilities documentation for the scope is available and up to date. They are fit for purpose and supporting the business and contributors/users.
- esnures Teams have proper knowledge about process, interlocks and their deliverables.
- Establish proper data, metrics & KPI’s, business & process and end-user related.
- Measure level of effort and support sizing activities & tools.
- Drive the process improvement and ensure the right follow-up on the area of responsibility.
- Digitalisation, Tools & tool workflows:

- support the business process, provide good user experience (intuitive, self explanatory )are integrated and comprehensively interfaced end to end

**Votre profil**:
Knowledge and abilities:
Exceptional communication skills, both written and verbal. Excellent active listening skills., french is a plus

Excellent Presentation, Moderation, Coordination & Mediation skills (Meeting&Workshops facilitation, animation, leadership; interaction with many stakeholders)

Knowledge and Experience on IT Service Management, Project Management, business alignment, organisational transformation and transversal collaboration and respective methodologies & projects.

Strong understanding of the organization and the current working model roles and responsibilities, or good ability to quickly adapt to organizational structures and understanding of roles and responsibilities.

Ability to clearly articulate messages to a variety of audiences, establish and maintain strong relationships, influence others and move toward a common vision or goal, work under pressure and deal with multiple tasks

Good Management abilities and experience with collaborative transversal, interdisciplinary and end-to-end approach.

Leadership and Animation of projects & programs with management & stakeholders (Collaboration, moderation, workshop management, methods, tools, softskills). Structuring, modeling, organization of teams/departments/business requirements/data & reporting. Alignment & design of transversal processes and service models.

Flexible and adaptable,

Manage situations as they come, guide to clarification and resolutions.

Adapt to organizational change, manage challenges and new duties arising.

Able to work with and resolve ambiguous situations.

Strong and practical knowledge of all tools used in service operation and transition ( UD, SNOW, MACHX, OCEANE...)

Or generally about tools supporting/managing processes, workflows & collaboration.

Should have fundamental knowledge of GDO products and services

Strong IT Service & Standards knowledge and experience are mandatory.

Self-driven, self sufficient and able to work under mínimal supervision and target/result based.

Excellent Problem solving and root cause identification skills.

Able to work effectively at all levels in an organization.

Must be a team player and able to work collaboratively with and through others.

Distinct business acumen and understanding of organizational issues and challenges.

Familiarity with project management activities and standards as well as change & incident management approaches.

Experience with large-scale organizational change activities, practices & efforts.

IT Standards Certification (Change-, Release-, Incident-, Project
- Management, ISO/SOC/TQM/ITIL) desired.

Willing to work in extended timeframes and timezones (Flexibility)

Education, qualifications, and certifications

Engineering, Telecommunications or Computer Science or any Professional degree or equivalent qualification.

ITIL, COBIT, TQM, ISO IT standards qualification and experience

Good Understanding of the following:
Leadership and Animation of projects & programs with management & stakeholders (Collaboration, moderation, workshop management, methods, tools, softskills)

Structuring, modelin

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