Practice Team

2 months ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:
GCS Transformation and practice team manager is responsible to perform various ITIL practice transversal harmonization and syncronization activities ( Incident managment, Problem managment, change mangment,...) across GCS services & solutions scope and value proppositions

This position is for manager Position for the team with duties below:
Manage and develop resources and team members to perform efficiently and effectively.

Monitor and measure the KPI of the team.

Act as escalation point for the Team activity.

Manage the recruitment of team members.

Manage the service improvement plan related to the team.

Represents the team in the customer meeting & service reviews.

Ensure that all processes, procedures and troubleshooting guidelines are documented and well maintained.

Provide statistical reporting to management with a trend analysis for the team’s performance and trasnlate strategic transformation needs into OKR

Define clear SMART goals, objectives and career development plans to all team members, and carry responsibility for the team performance management.

Esnure and plan for team Upskilling to match new GDO trasnfromational needs and value propposition

Communicates and solve concerns and local policies among management and team members and oversees team member work for quality and guideline compliance.

Lead and orchestrate new practice way of working to ensure maximum interlock with all operational teams and practcies interlock and acheivng the needs value propposition

Concerned role has also a trasnfomrational program manager role to lead trasnversaly on practice needs and integration with Automation and NEWCO and ITSM transfromational migrational projects

Also Trasnformational needs related to new strategic reflections and new ways of working for GCS teams of the future and the best optimum integrated support modles and oeprational readiness for our teams

**Votre profil**:
5-6 years management experience

Leadership and Coaching Skills.

Interpersonal and Conflict management skills.

Time Management skills.

Self Motivated.

Ability to deal with different cultures and behaviours.

Decision-Making skills.

Business and Report Writing.

Presentation Skills.

Strong Analytical skills and program managment skills.

Excellent customer service skills.

Fluent in both spoken and written English, French is a plus

Solid knowledge on diffrenet GDO products and services and agile mindeset and approach of integrating new support models and interlocks

Excellent knowledge of Orange process and experience

Educational background:
Bachelor of Science in Communications/Computer Science or equivalent.

Management diploma is a plus

ITIL experience and certifcation

**Le plus de l'offre**:
**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI



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