Rsc Team Leader

4 weeks ago


القاهرة, Egypt Ericsson Full time

**Join our Team**:
**About this opportunity**

In this position, you will be responsible for leading Remote Support Center team. You will be responsible for the management and coordination of the day-to-day delivery towards difference Customer Units projects, ensure team utilization and fulfill the internal and projects KPIs/SLAs.
Additionally, you will be contributing to the process of reviewing the business forecast, assessing the needed level of effort and competence and delivery requirements.

**What you will do**
- Manage the Remote Support Center (RSC) personnel to perform the activity.
- Develop resources schedule and plan according to capacity and productivity benchmarking.
- Close coordination and follow-up of activities with the CPM and implementation team.
- Lead all quality session and supervision activity.
- Provide technical support for RSC teams.
- Monitor and follow-up of RSC related internal and CU specific KPIs and SLAs fulfillment.
- Monitor and ensure tools usage adherence.
- Maintain and develop delivery, performance, utilization, and improvement trackers.
- Identify delivery and competence gaps and propose/drive improvement plans.
- Create and maintain ways of working, MoP, SoP, best practices, and any other form of unit documentation.
- Develop weekly and monthly delivery and performance dashboards.

**The skills you bring**
- NRO projects Implementation experience in the areas of RAN and Transmission.
- Ericsson NRO Execution Process & Quality Assurance System knowledge.
- Ericsson NRO Tools (i.e., Erisite, Site Tracker, Eritop, ECA, etc.)
- Ericsson Networks Product/Solutions Portfolio Knowledge (RAN and Transmission)
- Planning & organizing skills
- Project management understanding.
- Reporting and presentation skills.
- Coaching and Mentoring.
- Consultative Skills.
- Knowledge sharing and collaboration.
- Change & Improvement Management Skills.
- Business Acumen.
- Financial Acumen.
- Market insights.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: Egypt (EG) || Cairo

**Job details**: Solution Architect


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