Regional Head of Operations
2 months ago
Regional Head of Operations
**Job Description**:
**Regional Head of Operations - Bupa Egypt**
**Cairo**
**Competitive salary, bonus, pension, car allowance**
**Permanent role**
**We make health happen**
We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Your input will support Bupa to deliver on our purpose, helping people live longer, healthier, happier lives.
**How you'll help us make health happen**:
Based in Cairo, you will manage circa 600 people with responsibility for Customer Service, Claims, Healthcare Management and General Affairs (e.g. IT, Admin). The role reports to both the Global Director of Healthcare Management and the Bupa Egypt General Manager. Key to success will be the implementation of operating strategy.
**Key duties**:
- Leadership, management and vision to ensure operating efficiency and financial strength of the business
- Delivery of "shared services" within the Egypt office (e.g. IT, Admin)
- Responsible for delivering on OPEX goals, Net Promoter scores and CX improvements
- Model the culture and take responsibility for the maintenance and development of reputation and relationships with key stakeholders such as regulators
- Develop the annual operating principles and plans for review and approval
- Team performance reviews and talent management
- Set governance for protecting Bupa, our people & customers
- Drive innovation and change - embrace new channels and ways of working
**Key Skills/Qualifications needed for this role**:
- Demonstrable track record of success of leading large operational teams, covering customer service experience strategy & enhancements, Claims and Health Care Management
- Experience of leading and working successfully in a large complex, matrix organisation
- Ability to construct and track spend/ROI across multi-million pound budgets
- Strong writing and editorial skills combined with a strong commercial acumen.
- Effective communication, interpersonal and leadership skills
- Excellent ability to manage both internal and external stakeholders
- Resilience and confidence in own and Bupa's ability to succeed
**Benefits**
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
In this role you will receive the following benefits and more:
- 25 days holiday
- 25% Management Bonus Scheme (annual, discretionary)
- Pension
- Bupa health insurance
- Life Assurance
- Various other benefits and online discounts
**Diversity & Inclusion**
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Locations:
Egypt - Cairo
Company pension, Health & wellbeing programme, Paid volunteer time, Gym membership, Additional leave, Discounted or free food, Financial planning services, Private medical insurance, Employee mentoring programme, Cycle to work scheme, Free flu jabs, Private dental insurance, Referral programme
-
Regional Commercial Excellence Head
2 months ago
القاهرة, Egypt Acino Full timeAcino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...
-
Regional Franchise Head, Primary Care
2 months ago
القاهرة, Egypt Acino Full timeAcino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...
-
Cargo Operation Regional Manager
1 month ago
القاهرة, Egypt Air France-KLM Full time**Cargo Operation Regional Manager (Based in Egypt)** Air France-KLM Cargo are currently seeking a highly skilled and experienced professional to join our team as a Cargo Operations Regional Manager. **Summary of the position**: Cargo Operations Regional Manager will be responsible for implementing operational strategies within the North West Africa and...
-
Manager, Programme and Operations
3 weeks ago
القاهرة, Egypt International Federation of Red Cross and Red Crescent Societies Full time**Vacancy No.** S11467 **Contract Type** International **Application Deadline** 16-Dec-2024 **Job Posted on** 02-Dec-2024 **Country** EGYPT **Duty Station** Cairo, Egypt **Duty Station Status** Family Duty Station **Duration** 12 months **Accompanied Status** Accompanied **Grade** D2 **Organizational Context**: The International...
-
Regional Financial Controller
3 months ago
القاهرة, Egypt Mondia Group Full time**ABOUT US** WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences. WHY WE’RE DIFFERENT | What makes...
-
Head of It
3 months ago
القاهرة, Egypt Jadeer Full timeJadeer is hiring on behalf of one of our clients in Egypt, our client is a leading company in the IT sector. **Job Title: Head of IT** **Scope**: Head of IT will oversee the technology strategy and operations of the organization, ensuring the effective and secure deployment of technology solutions that align with the company’s objectives. This role...
-
Regional Operations Lead
4 months ago
القاهرة, Egypt Axios International Full time**Position: Regional Operations Lead** **Position Purpose** The purpose of the job is to lead the team and manage access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based **Duties and Responsibilities** -...
-
Regional Head of Digital Marketing
2 weeks ago
القاهرة الجديدة, Egypt NAOS Solutions Full time**Responsibilities**: - Lead the development and implementation of comprehensive digital marketing strategies - Manage a team of digital marketers with an innovative approach - Collaborate with senior leaders to shape the overall digital strategy for the region - Drive digital marketing efforts to achieve business goals - Oversee various digital marketing...
-
Head of Commercial Finance- International Countries
4 months ago
القاهرة, Egypt Property Finder Full timeFounded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...
-
Head of HR
1 week ago
القاهرة, Egypt HSBC Full timeJob description**Why join us?** **The Opportunity**: We are currently seeking a Senior Leader to join Egypt Human Resources team, working together with HR Leadership and Country Management teams to define, manage and deliver Egypt People Strategy. Human Resources function leads the implementation of the Group’s people strategy in line with business...
-
Head of Admissions
1 month ago
القاهرة, Egypt Inspired Full timeHead of Admissions **Location**:Cairo, EG**Date**:22 Nov 2024**Application closing date**: - Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive...
-
Operations Manager
2 weeks ago
القاهرة, Egypt Global Study UK Full time**About us** Global Study UK is a recruitment agency supporting students in the MENA region. We organise recruitment events in the region we work in. We manage 15 branches from the head office in London **Job description** In this job, you will be joining a growing company, who's operations team are growing at a rapid rate. You will be joining the Office...
-
Regional Risk and Compliance Officer
2 months ago
القاهرة, Egypt International Organization for Migration Full timePosition Title**: Regional Risk and Compliance Officer** Duty Station**: Cairo, Egypt** Classification**: Professional Staff, Grade P4** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 28 October 2024** - Established in 1951, IOM is a Related Organization of the...
-
Head of Finance
4 months ago
القاهرة, Egypt Kone Full timeAs the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference. _ - It's time to make a move. Join our flow. _ **KONE Egypt **is focused on growing and...
-
Head of Sales
3 months ago
القاهرة الجديدة, Egypt Zeal Full time**About Zeal**: Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a...
-
Enterprise Risk Management
3 months ago
القاهرة, Egypt HSBC Full time-Job description **Why join us?** Global Enterprise Risk Management is a sub function of Group Risk. Its purpose is to help the bank grow safely and sustainably, helping ensure HSBC understands and effectively manages its non-financial risk. In addition, the function provides resilience risk stewardship to the Regional Business and Functions and the...
-
Director Business Operations
2 days ago
القاهرة, Egypt World Health Organization Full time**Grade**: D2 **Contractual Arrangement**: Fixed-term appointment **Contract Duration (Years, Months, Days)**: 2 years **Job Posting**: Dec 22, 2024, 12:10:06 AM **Closing Date**: Jan 12, 2025, 4:59:00 PM **Primary Location**: Egypt-Cairo **Organization**: EM/BOS Business Operations **Schedule**: Full-time **PURPOSE OF THE POSITION**: **DESCRIPTION...
-
Head of Merchants
4 months ago
القاهرة, Egypt b_labs Full timemylo, the Open Loop Consumer Finance arm of our Sharia-compliant organization, is at the forefront of transforming the consumer financing industry in Egypt. Leveraging the power of AI, we're dedicated to providing simplified access to financial wellbeing for everyone. The Head of Merchants will be responsible for overseeing and driving the merchant...
-
Distributor Operations Manager
3 months ago
القاهرة, Egypt Abbott Laboratories Full time**Distributor Operations Manager** **Physical Place of Work**: Abbott **Department**:Distribution -Commercial Operation **Region Supported**: Europe, Middle East and Africa **Salary Range**:Market Related **Key Customers**: **Supervises**:TBC **Reports to**:Head of distribution - EMEA Region **Size of Work Team**:Individual **Works with**: -...
-
Head of Ocd Fls
2 weeks ago
القاهرة, Egypt Orange Business Full time**Votre rôle**: **Job Purpose**: Reporting directly to the Head of OCD CoE in Egypt, and functionally to the Head of GSOC Service Desk. As Head of OCD FLS you will be leading a growing team responsible for providing Front-Line Support for Orange Cyberdefense channel customers, and you will be fully accountable for the achievement of relevant business and...