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Guest Relations Executive

4 months ago

مصر, Egypt OceanAir Travels Full time

Communicating with customers before the tour to update pick-up timings and tour details.
- To stay connected with the customers during the tour, collect feedback and comments related to it.
- To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
- Analyze and resolve customer complaints, ensuring excellent service standards.
- Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.

Job Requirements:

- 1 year and above in a similar customer-oriented role.
- Excellent communication skills in both Italian and English.
- Willingness to work in rotational shifts.

**Job Types**: Full-time, Permanent

**Salary**: E£7,000.00 - E£8,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you flexible to work in rotational shifts?

**Education**:

- Primary (preferred)

**Language**:

- Italian & English (required)