Guest Relations Manager
2 days ago
**Job Description** Guest Relations Manager**
An exciting opportunity has arisen for a **Guest Relations Manager** to join Rixos Premium Saadiyat Island.
**What you will be doing**:
- Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction
- Manage guest services staffing and supervision, including scheduling, training, performance management, coaching, and discipline as needed, promotional recommendations, etc.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain good relationship with service providers.
- Assist guests with all inquiries, both hotel and non-hotel related.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Keeping track of inventory and ordering of supplies related to guest services.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Participate in management team meetings and training sessions as necessary.
- Maintain order and security of guest keys and other selected keys kept in Front Office; ensuring key issue policy is followed.
- Conducts all of the above in accordance with the hotel’s policy.
**Qualifications** Your experience and skills include**:
- 2-4 years of Experience in the similar area.
- Fluent in English (A foreign language will be an advantage)
- Profile with Master in one of the recognized hospitality schools is a plus.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Highly responsible & reliable
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
**Additional Information**
Expat
Female
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