Guest Relations Supervisor

6 months ago

مصر, Egypt Marriott International, Inc Full time

**Job Number** 23206502

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Relations Supervisor

    5 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Supervisor A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relation Supervisor

    5 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23126745 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Guest Relation Supervisor

    5 months ago

    مصر, Egypt Qureos Inc Full time

    **About Savoy Sharm Group**: Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh, Egypt. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are currently seeking a Guest Relation Supervisor to join our team and help us maintain our high standards of guest satisfaction. **Role...

  • Guest Relation Supervisor

    5 months ago

    مصر, Egypt Qureos Inc Full time

    Position Type: Full-Time **Salary**: Competitive, based on experience Benefits: Medical insurance, vacation days, training opportunities **About Savoy Sharm Group**: Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh, Egypt. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are...

  • Guest Relation Supervisor

    5 months ago

    مصر, Egypt RIXOS Full time

    **Company Description** Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El...

  • Guest Relations Officer

    5 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Romanian Guest Relation

    5 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Relations

    6 months ago

    مصر, Egypt Hilton Full time

    Guest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...

  • Guest Relations Agent

    6 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23140069 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Relations Agent

    6 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Officer

    5 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Officer A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Agent

    6 months ago

    مصر, Egypt Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations Manager

    5 months ago

    مصر, Egypt RIXOS Full time

    **Job Description** Guest Relations Manager** An exciting opportunity has arisen for a **Guest Relations Manager** to join Rixos Premium Saadiyat Island. **What you will be doing**: - Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction - Manage guest services staffing and supervision, including scheduling,...

  • Assistant Guest Relations Manager

    5 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24088354 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure their...

  • Guest Relations Manager

    5 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24101102 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...

  • Guest Relation Assistant

    7 months ago

    مصر, Egypt HVD Egypt Full time

    HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant will also...

  • Guest Relation Executive

    5 months ago

    مصر, Egypt Staff Arabia Full time

    Excellent job vacancy / 5 Star Hotel / Bahrain Our client is reputable five stars restaurant chain/Hotel located in Bahrain, currently looking for experienced caliber to work as “Guest Relation Executive” for its new restaurant at the hotel. Main job Duties for #Guest_Relation_Executive: - Handling guest complaints and concerns in an efficient and...

  • Guest Relations Manager

    5 months ago

    مصر, Egypt RIXOS Full time

    **Company Description** Nestled between the intense turquoise waters of the Red Sea and the endless pristine sandy beach is the Rixos Premium Magawish. The cosmopolitan resort of Hurghada is a paradise for diving and water sport enthusiasts alike. With its Surf and Diving Club, the hotel is the perfect destination for anyone looking to explore the underwater...

  • Guest Relations

    5 months ago

    مصر, Egypt Hilton Full time

    Guest Relations (Russian Speaker) A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...

  • Guest Relations Agent

    5 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...