Romanian Guest Relation

7 months ago

مصر, Egypt AccorHotel Full time

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**- Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.
- Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.
- Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter.
- Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.
- Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.
- Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.
- Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.
- Work in coordination with all departments and ensure the flow of necessary information.
- Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.
- Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.
- Follow the VIP procedures and greet VIP guests and bid them farewell.
- Walk agency representatives and potential guests around the facility.
- Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.
- Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department.
- Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.
- Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.
- Support hotel sales. Is authorised to sell charged services.
- Take part in the Emergency Response Teams.
- Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail.
- Respond to guest inquiry forms and all written suggestions, complaints etc.
- Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.
- Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.
- Take part in training programmes and departmental internal communication meetings.
- Due to being in direct contact with guests, must always look clean, neat and fresh.
- To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
- To implement necessary warnings and department

  • Guest Relations

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...

  • Guest Relation

    4 days ago

    مصر, Egypt Hilton Full time

    A Guest Relation Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relation Team Member, you will serve on the Front Office...

  • Guest Relations Officer

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Officer A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relation Officer

    2 days ago

    مصر, Egypt Hilton Full time

    A Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Officer you will serve on the Front Office Team...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relation Manager

    1 week ago

    مصر, Egypt MOVENPICK Full time

    **Guest Relation Manager** - Our Vision, we make moments Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An...

  • Guest Relations Supervisor

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Supervisor A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relations Manager

    7 months ago

    مصر, Egypt RIXOS Full time

    **Job Description** Guest Relations Manager** An exciting opportunity has arisen for a **Guest Relations Manager** to join Rixos Premium Saadiyat Island. **What you will be doing**: - Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction - Manage guest services staffing and supervision, including scheduling,...

  • Guest Relations Officer

    7 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Supervisor

    7 months ago

    مصر, Egypt RIXOS Full time

    **Company Description** Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El...

  • Guest Relation Assistant

    8 months ago

    مصر, Egypt HVD Egypt Full time

    HVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant will also...

  • Guest Relations Manager

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 24101102 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...

  • Guest Relations Agent

    2 days ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22112796 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to their...

  • Guest Relations Agent

    2 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22180136 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to...

  • Guest Relation Executive

    7 months ago

    مصر, Egypt Staff Arabia Full time

    Excellent job vacancy / 5 Star Hotel / Bahrain Our client is reputable five stars restaurant chain/Hotel located in Bahrain, currently looking for experienced caliber to work as “Guest Relation Executive” for its new restaurant at the hotel. Main job Duties for #Guest_Relation_Executive: - Handling guest complaints and concerns in an efficient and...

  • Guest Relations Manager

    7 months ago

    مصر, Egypt RIXOS Full time

    **Company Description** Nestled between the intense turquoise waters of the Red Sea and the endless pristine sandy beach is the Rixos Premium Magawish. The cosmopolitan resort of Hurghada is a paradise for diving and water sport enthusiasts alike. With its Surf and Diving Club, the hotel is the perfect destination for anyone looking to explore the underwater...

  • Guest Relations

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations (Russian Speaker) A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...

  • Guest Relations Supervisor-female

    6 days ago

    مصر, Egypt Hilton Full time

    A Guest Relations Supervisor supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...