Guest Relation Coordinator
2 days ago
Be present on time for the shift, ensure being on the standard presentable image of the hotel ( Hair style, uniform & grooming )
- Supervise the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
- Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
- Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
- Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
- Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
- Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell ALL Stars card member ship, and encourage guest feedback
- Follow up on the long staying guest requests: giving them a courtesy calling & sending them amenities as per their request.
- Prepare the TOP VIP’s C-Out:
- Make sure that the bills are revised.
- Contact the guest for departure arrangements: transportation, packing, late C-Out.
- To be present in the lobby for any guest complains.
- Lobby from day time tonight time: Supervise lighting the lobby candles and switch on the light according to the standard.
- Supervise the guest relations schedule and breaks.
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Guest Relations
7 months ago
مصر, Egypt Hilton Full timeGuest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...
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Guest Relation
6 days ago
مصر, Egypt Hilton Full timeA Guest Relation Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relation Team Member, you will serve on the Front Office...
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Guest Relations Officer
7 months ago
مصر, Egypt Hilton Full timeGuest Relations Officer A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...
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Guest Relations Agent
7 months ago
مصر, Egypt Hilton Full timeGuest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...
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Guest Relations Agent
8 months ago
مصر, Egypt Hilton Full timeA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...
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Guest Relation Officer
4 days ago
مصر, Egypt Hilton Full timeA Guest Relations Officer engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Officer you will serve on the Front Office Team...
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Guest Relations Officer
7 months ago
مصر, Egypt AccorHotel Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Romanian Guest Relation
7 months ago
مصر, Egypt AccorHotel Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
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Guest Relation Executive
7 months ago
مصر, Egypt Staff Arabia Full timeExcellent job vacancy / 5 Star Hotel / Bahrain Our client is reputable five stars restaurant chain/Hotel located in Bahrain, currently looking for experienced caliber to work as “Guest Relation Executive” for its new restaurant at the hotel. Main job Duties for #Guest_Relation_Executive: - Handling guest complaints and concerns in an efficient and...
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Guest Relation Supervisor
7 months ago
مصر, Egypt RIXOS Full time**Company Description** Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El...
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Guest Relations
7 months ago
مصر, Egypt Hilton Full timeGuest Relations (Russian Speaker) A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...
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Guest Relation Manager
2 weeks ago
مصر, Egypt MOVENPICK Full time**Guest Relation Manager** - Our Vision, we make moments Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An...
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Guest Relations Supervisor
7 months ago
مصر, Egypt Hilton Full timeGuest Relations Supervisor A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...
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Head of Guest Relations
8 months ago
مصر, Egypt ElGouna Film Festival Full time**El Gouna Film Festival** **Project Based Contract Role** **Summary**: The Head of Guest Relations ensures flawless movement of guests to, from, and through the festival by planning and managing itineraries (travel, hotel, ground transport, etc.) and coordinating guest services (including passes and ticketing) internally with other departments. They also...
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Guest Relations Manager
7 months ago
مصر, Egypt RIXOS Full time**Job Description** Guest Relations Manager** An exciting opportunity has arisen for a **Guest Relations Manager** to join Rixos Premium Saadiyat Island. **What you will be doing**: - Manage and supervise all guest services tasks of his/her staff to ensure optimal guest satisfaction - Manage guest services staffing and supervision, including scheduling,...
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Guest Relation
13 hours ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 23100056 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...
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Guest Relation Assistant
9 months ago
مصر, Egypt HVD Egypt Full timeHVD Egypt is hiring a full-time on-site role for a Guest Relations Assistant located in Cairo, Egypt. The Guest Relations Assistant will be responsible for performing front desk and customer relations duties, including answering, and transferring phone calls, greeting visitors, and providing general clerical support. The Guest Relations Assistant will also...
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Guest Relations Manager
7 months ago
مصر, Egypt Marriott International, Inc Full time**Job Number** 24101102 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...
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Guest Relation
2 days ago
مصر, Egypt Marseilia Beach for Tourism Investment Full timeMarseilia beach is hiring Guest Relation Minimum 1 year experience in the same title previouse experience in hotels or resorts Marseilia Beach for Tourism Investment is responsible for managing the hotel chains of the group and hotel management of customers&units by offering safe investment services. And in order to guarantee the highest degree of comfort...
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Guest Relations Agent
4 days ago
مصر, Egypt Marriott Worldwide Full time**Job Number** 22112796 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to their...