Guest Relations Agent

8 hours ago

مصر, Egypt Emprego EG Full time

**About Us**

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as Guest Relaations Agent in InterContinental Semiramis. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful adminstration - has the ability to handle guest complains with a smile - has great interpersonal skills.

**Your day to day**

Financial returns: - Plan and co-ordinate the provision of friendly, efficient services to guests - Schedule activities for guests - Plan and co-ordinate all promotional activities targeting clients - Trace relevant statistics about clients - Co-ordinate and supervise all activities for guests - Assist with check-ins/check-outs of clients - Greet Guests upon arrival - Cover guest relations desk - Assist guests with airline bookings and reconfirmation’s - Assist all departments in being receptive to the needs of guests - Attend recreation activities when necessary - Plan and conduct group and function rundown meetings - Assist in any other duties when required by the Guest Relations Manager - Assist with translations (information; guest directory; menus etc) as required - Provide feedback from Guests to Front Office Manager for action People: - Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments - Communicate well to ensure effective shift hand-overs - Actively participate in organised meetings - Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication Guest experience: - Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs. - Anticipate guest needs, handle guest enquires, and solve problems - Create a positive hotel image in every interaction with internal and external customers - Adhere to hotel brand standards - Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests - Assist guests and escort them to locations within the hotel at their request - Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs - Maintain current Hotel information to be able to provide information to guests Responsible business: - Strive for constant improvement and take responsibility for your own performance - Adhere to InterContinental Hotel Group Corporate Code of Conduct - Adhere to Hotel Handbook and general policies and procedures - Adhere to Front Office Policies and Procedures - Report problems to Management with suggestions for resolution

**What we need from you**

Minimum 1 years' experience in a hotel front office department - Excellent customer relations, problem solving and time management skills - Working knowledge of hotel property management systems such as Opera. - University graduate - Excellent communication skills - Excellent command of English language

**What we offer**

In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support. Eligible to receive complimentary dry cleaning service at the hotel. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

  • Guest Relations Agent

    23 hours ago

    مصر, Egypt theWORK Full time

    **Employer**:5* Hotel **Contract**: 12 months **Joining date**: within one month (once documents are ready) Company provides: - Work visa - Airline Tickets - Medical Insurance - Accommodation - Duty Meals Positions **Position**: Guest relations agent **Basic salary**: 650 USD **Requirements**: - English Upper-Intermediate or above - Experience in a...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt Accor HQ Full time

    **Guest Relations Agent** First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our...

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt Hilton Full time

    A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience to create an unforgettable guest experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent,...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt AccorHotel Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Agent

    1 week ago

    مصر, Egypt Accor HQ Full time

    **Gust Relation Agent** 1 BASIC FUNCTION Strong accent is to be given to the hospitality towards the guest. This is ensured through maximum recognition and attention from arrival through departure. He/she is the “haven” for all sorts of problems that might occur to guests and therefore the first problem solver. This involves a high degree of...

  • Guest Relations Agent

    8 months ago

    مصر, Egypt Hilton Full time

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relation Agent

    1 week ago

    مصر, Egypt Accor HQ Full time

    **Guest Relation Agent** - **Our Vision, we make moments** Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An...

  • Guest Relations Agent

    1 week ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22112796 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to their...

  • Guest Relations Agent

    1 week ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22180136 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to...

  • Guest Relations Agent

    2 weeks ago

    مصر, Egypt IHG Full time

    **About us** At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who...

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    1 week ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    9 months ago

    مصر, Egypt Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23206500 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23155705 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Montazah Hotel, Corniche Road, Alexandria, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Relations Agent

    7 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23193586 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relations Agent

    1 week ago

    مصر, Egypt Marriott Worldwide Full time

    **Job Number** 22184731 **Job Category** Rooms & Guest Services Operations **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities, services,...

  • Guest Relations Agent

    2 days ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 22130938 **Job Category** Rooms & Guest Services Operations **Location** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...