Senior Client Relations Specialist
6 days ago
Job Description & Specification:
- The responsibility of this job is to act as a liaison between the company and PHD clients answeringall their
- inquiries, solving their problems, and updating them with latest information about their property. Mentoring
- other team members and support them with the needed and correct information that will aid them in
- handling client inquires. In addition to, providing highly professional customer service that achieve the
- targeted client satisfaction.- In alignment with higher management, is responsible for achieving the department’s objectives and KPI’s
that maintain the highest level of operational efficiency, in accordance with the
- Company’s standards & Policy.**Functional Objectives**
Achieve the highest rate of client service and client satisfaction.
Ü Establish a strong relation of trust by professionally answering client inquiries
: and set disputes and resolving.
Ü Adhere to the department and company policies and procedures.
Ü Submit a daily report to the direct manager of the work done.
Ü Keep daily record of transaction and communications with clients and other
departments.
Ü Receive client’s complaints and Achieve the highest rate of client service and client satisfaction.
Ü Establish a strong relation of trust by professionally answering client inquiries
: and set disputes and resolving.
Ü Adhere to the department and company policies and procedures.
Ü Submit a daily report to the direct manager of the work done.
Ü Keep daily record of transaction and communications with clients and other
departments.
Ü Receive client’s complaints and manage to resolve it.
Ü Update the data base of the customers and its status. (Issue data profiling).
contracts. (resale, new sale transactions & Legal cases).
to face).
Ü Liaise with the concerned internal department (Sales, finance, Legal, client support,
facilities) to resolve client issues and get required information.
Ü Escalate critical cases of client grievance and delayed responses from other
: internal department to the client service Team Leader always after all possible
- Skills:
- Microsoft Office : Professional
- Languages:
- English : Very good
**Job Details**:
- Country:
- EGYPT- City:
- Cairo- Area:
- New Cairo- Job Type:
- Full Time- Industry:
- Real Estate,- Salary From:
- 6000 LE- Salary To:
- 12000 LE- Gender:
- Salary Negotiable:
- No- Age From:
- 25- Age To:
- 30- Experience:
- 5 - 7 YearsApply
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