Customer Service Specialist

4 weeks ago


مصر, Egypt Elegant Public Services Full time

Company Details:
Elegant public Services, is an international firm that offers consultancy services to introduce clients to the most suitable immigration/ educational pathways for them and assist in preparing their files to start the process. We also serve our inside Canada clients in various forms to become an integrated citizen.

**Responsibilities**:

- Answering incoming customer calls in a courteous & professional manner.
- Resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
- There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
- Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork.

**Qualifications**:

- Minimum of 2 years previous experience with customer service on the phone and in person.
- Strong problem solving skills.
- Excellent computer, typing, and Microsoft Office skills.
- Time management talent and a sense of urgency
- Ability to implement policies, procedures and controls to measure and improve service and financial performance
- Ability to work independently and strategically problem solve.
- Strong discretion and integrity in dealing with highly confidential and sensitive information
- Detail oriented
- Ability to quickly learn to intuitively use internal systems

**Education**
- University/College Diploma is preferred.

Additional Company Details: The Company is an equal employment opportunity employer We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan.

Pay: E£9,000.00 per month

Pay: E£9,000.00 per month



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