Customer Service Agent
4 weeks ago
We are hiring a Customer Service Agent for a limited period
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing team
**Requirements**:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Work Schedule
- 8 hours per day 6 days a week
- Thursdays will be off
Work Remotely
- Yes
Pay: E£6,000.00 - E£7,000.00 per month
Expected Start Date: 15/11/2023
-
Customer Service Agent
1 month ago
مصر, Egypt Nok Human Capital Full timeWe are hiring customer service agents for a well-known insurance company located in Maadi... **Requirements**: relevant experience in a call center account is a must. **Benefits**: - social insurance. - medical insurance (after probation phase). Rotational shifts. Training max 2 months fully paid. **Salary**: E£4,500.00 - E£5,800.00 per...
-
Customer Service Agents
1 month ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
4 weeks ago
مصر, Egypt Teleperformance Full timeJob title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase after 6 months and another 5% after one year (15% within a year) **Benefits**: -...
-
Customer Service Agents
1 month ago
مصر, Egypt Teleperformance Full timeTeleperformance is looking for fluent English speakers to get hired immediately Job title: Customer Service Agents. - Rotational shifts start from 3 PM but the maximum shift for ladies ends at 2 AM with provided transportation door to door. Location : New Cairo, Fifth Settlement Salary : 10500 EGP + 1000 EGP (overnight allowance) + 10% salary increase...
-
Customer Service Agents
2 days ago
مصر, Egypt IDS Full timeCall Center Agent ( Arabic Account ) - Location : Abbasia - Highly Graduated - Males And Females are eligible to apply - Shift 8h +1h Break - 2Days Off - Net Salary Started From 3500 Le **Job Types**: Full-time, Contract, Internship Pay: From E£4,600.00 per month
-
Guest Service Agent
1 month ago
مصر, Egypt Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Magic Service Agent
1 month ago
مصر, Egypt Hilton Full timeMagic Service Agent (Operator) A Magic Service Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Service Agent, you will accept, deliver and respond to...
-
Guest Service Agent
1 month ago
مصر, Egypt Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
1 month ago
مصر, Egypt Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Magic Service Agent
1 month ago
مصر, Egypt Hilton Full timeA Magic Service Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Service Agent, you will accept, deliver and respond to Guest and management messages,...
-
Guest Service Agent
1 month ago
مصر, Egypt Hilton Full timeGuest Service Agent (Receptionist) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Call Center Agent/ Tele Sales Agent/ Customer
4 weeks ago
مصر, Egypt Gold's Gym Arabia Full timeJob Summary: A Tele Sales Agent is responsible for generating sales and promotes services of Gold's Gym over the telephone. They also contact businesses and private individuals. Their responsibilities include contacting potential customers, focusing on cutomer needs to close sales, and documenting customer information, purchases, and reactions. نوع...
-
Customer Service Agent
1 month ago
مصر, Egypt Transcom Full timeProvide superior customer service by assisting clients, using the corresponding communication channel: voice - Educate customers when needed, and provide guidance to customers in service provided. - Identify and assess customers’ needs to achieve satisfaction. - Document interactions properly as trained. - Use available tools to be able to research for...
-
Customer Service Agent
1 month ago
مصر, Egypt Ravin Full timeLocation: Sheraton Job Responsibilities: - Answering the customer service phone (branches and online) - Communicating with customers via phone (follow-up) - Responding to customers’ requests to help me and solving the customer’s problem - Communicating with shipping companies and following up on the delivery of orders - Follow up on customer orders -...
-
Reservations Agent
1 month ago
مصر, Egypt Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Lounge Services Agent
4 weeks ago
مصر, Egypt Staff Arabia Full timeExcellent Vacancies in Cairo Airport Premium Lounge Premium Lounge in Cairo Airport requires experienced & talented calibers for its premium lounge to fulfill the following position: - Lounge Services Agent Main Requirements: - Bachelor degree is a must. - Minimum 2 years’ experience in hospitality related industry. - Previous experience in airports is...
-
Customer Service Agent
1 month ago
مصر, Egypt International Business Services Full time**Job Vacancy: (Code: 42/01)** ***Location**: New Maadi - Cairo, Egypt **Duration**: Full Time **Working Hours**: 8:45 am - 5 pm **Days Off**: Friday and Saturday **Salary Range**:5,000 EGP **Medical, Life & Social insurance**: Yes **Qualifications**: - University Degree in Business administration or any other relevant field. - Minimum from 1-2 years of...
-
Customer Service Representative
19 hours ago
مصر, Egypt Gold's Gym Arabia Full time**Job Summary**:A **Tele Sales Agent** is responsible for generating sales and promoting services of Gold's Gym over the telephone. They also contact businesses and private individuals. Their responsibilities include contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and...
-
Telesales Agent
4 weeks ago
مصر, Egypt iSchool Full timeiSchool is a leading e-learning company that is revolutionizing the way children learn coding and artificial intelligence. We are currently seeking a highly motivated Telesales Agent to join our sales team. As a Telesales Agent at iSchool, you will be responsible for reaching out to potential customers and introducing them to our innovative online coding...
-
Female Customer Service Agent
1 month ago
مصر, Egypt Nexfit Full timeJob Requirements Essential Qualifications and Experience - University Degree in a relevant discipline. - 1 to 3 year experience as a customer service and/or call center. - Very Good in Arabic & English (Reading, Writing & Oral) - Very good computer skills Desirable Qualifications and Experience - Familiarity with telephone techniques and skills. -...